Dynamic administrator with a proven ability to integrate new technologies and systems while navigating complex regulatory landscapes. Expertise in communication, organization, and problem-solving enhances business stature and rankings. Committed to fostering a highly productive, efficient, and quality-driven environment that consistently meets organizational goals. Recognized for adaptability and a proactive approach to challenges, ensuring seamless operations in an ever-evolving workplace.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Representative
Mallard Medical Supply
11.2022 - Current
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Manage territory calling on active accounts within a specific location
Implement training to all new sales employees with review of all systems being uses.
Marketing Representative
Unity Hospital/ Unified Searcy
11.2022 - Current
Marketer DME (Durable Medical Equipment)
Outside sales and marketing for durable medical equipment and orthotics/prosthetics, cover territory given, making outside sales connections and establishing new relationships along with maintaining current relationships with clinics to gain trust to care for their patient’s needs. Delivering a prospective of our company and who we are, what we offer and how we can meet the needs of patients. Aiding as a liaison to obtain orders and receiving signed paperwork. Informing clinics of proper documentation needed for insurance to cover items being ordered, reviewing new insurance guidelines and assisting clinics with any discrepancies they are faced with when needing to order equipment for patients. Attendance of marketing meetings, giving feedback when needed; attending marketing forums. Enter a daily marketing log to reflect my daily activity and conversations being held. Professional Development Coaching attendance to learn and adapt to marketing and gain knowledge to become successful in my current role given.
Customer Service Rep.
Rotech Health Care
08.2021 - 11.2022
Customer Service Rep. Process VA orders, schedule for Respiratory, and aid with any and all patient needs. Follow up on emails for the location, schedule all routes on Descartes Routing System. Ensure all fleet have up to date registration, insurance and proper paperwork in all vans. Obtain all drivers paperwork, keep files, update all files, and assist with inspections for vans and proper equipment in the vans. Warehouse inspections, equipment inspections and assisting with training new employees for the location.
Transporter
Horizon Transport
09.2018 - 11.2018
Hauling travel trailers all over the United States and decided that job was not for me. My previous Employer has filled my position. Wanting to be back in the medical field and do what I love and know.
Clinical Liaison
Harrison Heart Vein and Vascular
02.2018 - 09.2018
Skilled clinical liaison for a Cardiology/Vascular Clinic with one provider. Aiding in daily task being Completed by all office staff, ensuring proper patient care and proper daily function of the clinic is Being effectively sought out. Coordinating all patient care, along with proper testing and treatment. Aiding as the providers main assistant, seeking relationships with potential and idea representatives For ordering and supplying medical supplies being used in the clinic. Keeping record of all supplies Ordered for clinic and procedure supplies. Scheduling procedures and reviewing pre and post Procedure instruction and obtaining signed consent forms. Setting up sterile field and assisting with in Office sterile procedures. Attend meetings with the provider for use of new supplies and equipment and Partnerships with new offices for expansion of patient treatment options. Knowledge of all office staff Positions and being able to fill in as needed.
Nurse/MA
Salem Family Practice
03.2017 - 02.2018
Skilled daily performance in a clinical setting for patient care. Triage patients such as taking vital Signs, assessing over all clinical amplification of signs and symptoms that are present. Aiding in Laboratory functions; such as drawing lab, urinalysis screens, entering all laboratory information into Our quest diagnostics system. Proper knowledge of injection administration, along with medication Administration. Performing minimum and maximum nursing duties; such as returning patient related Phone calls, informing patients of test results, scheduling referrals, call in medications that have Been prescribed; knowledge of care 360 used for scripting medications and the Arkansas Prescription Monitoring Program to be able to access and look up scheduled 2 medications a patient has been Filling, processing prior authorizations for medications and contacting insurance companies for prior Authorizations for any testing we are scheduling that requires authorization. Proper etiquette when Speaking to patients and following up in a timely manner when I have been chosen to aid in the care Of a certain patient. Execute any and all task effectively and in a timely manner that is assigned to me, Assist with in office procedures; ensuring the overall satisfaction and quality of our patient population Is successfully being cared for and treated in such a manner that gives a high satisfaction rate from
Our patients.
Unit Coordinator/Executive Assistant
CHI St Vincent
09.2014 - 03.2017
Ensured the overall function of the Emergency room's daily clinical team meet JACO and Health Department standards, collaborated with physicians in contacting one another, assisted nursing staff With necessary Paperwork for patient transfer and care. Transitioned as the Executive Assistant for Nurse Manager And Marketing Director as well as most of the Administration Staff completing multiple task, aiding with audits, Recording logs in compliance with JACO and the Health Department standards, employee payroll, peer Interview’s, patient call back's, Resolve any issues with reports and systems, investigate insurance questions, enter consultations Within the ad-hoc System, handling multiple large complex assignments at a time, assist with new hire training.
Registrar/Administrative Support Clerk
Jerry Dixon MD PA
06.2009 - 06.2015
Position served an as needed basis, aiding in Insurance Eligibility, Precertification's, and discussion of Insurance and billing issues with patients. Scheduling surgeries, aiding with new patient packets to be Filled out and scanned into The system. Reminding patients of scheduled surgeries, going over discontinuation of meds for surgery Along with NPO status and Colonoscopy information with patients that are scheduled. Patient call Backs, answering Multiple phone lines, serving as the primary liaison for clinic days with referrals, checking in and out Patients, insurance verification, demographic updates.
Teller CSR/ATM Teller
Heartland Bank
05.2012 - 02.2014
Initiated teller transactions; deposits and withdrawals. Opening and Closing accounts, assist customers With issues within the branch and over the phone, aid in investigation with fraudulent charges on Accounts, proper knowledge Of Electronic Resolution Forms, Bank and Federal Regulations, assist with branch audits, and teller drawer audits. Led training for all new employees. Daily balance of the ATM along with marinating logs for ATM dispenser and daily cash withdrawal amounts. Created excel spread sheets for record of all ATM deposits, Mail and Night Deposit Slips. Proper knowledge of front and back office of deposits operations.
Registrar/ Administrative Support Clerk
White Hall Family Medicine
06.2011 - 05.2012
Effectively served as the primary liaison for scheduling patient appointments, along with Drug Representative Luncheons. Assist office staff with phone calls, charts, medication refills and patient call backs. Answer Multiple phone lines in a courtesy and cheerful manner. Primary liaison for checking insurance eligibility, precertification’s for all patients. Also discussing insurance questions with patients concerning deductible, coinsurance amounts and accepting forms of payment. Aid in training new employees, assist physicians with chart audits and member enrollment along with processing all fax request within the clinic.
Registrar/Administrative Support Clerk
Family Practice Associates
08.2010 - 06.2011
Effectively answered a multi phone line, while scheduling patient appointments in a versatile and busy eight physician primary care office. Emailed staff daily with patient follow up call backs, and questions. Aided in the conversion process from paper charts to electronic medical records. Training along with implementing the process of scanning all charts into the electronic medical record. Assisted Office Manager with task that were given with minimal oversight needed.
Education
High School Diploma -
Bauxite High School
Bauxite, AR
05.2009
Skills
Efficient typing speed
Efficient typing skills at 55 WPM
Skilled in data visualization
Accurate insurance coverage assessment
Proficient in EMR software
Experience with multi-line communication systems
Efficient resource allocation
Medical documentation oversight
Lab techniques proficiency
Executive assistance expertise
Healthcare scheduling management
Healthcare support skills
Injection administration
ICD-10 coding expertise
Clinical office management expertise
Epic management
Certification
Driver's License
Timeline
Sales Representative
Mallard Medical Supply
11.2022 - Current
Marketing Representative
Unity Hospital/ Unified Searcy
11.2022 - Current
Customer Service Rep.
Rotech Health Care
08.2021 - 11.2022
Transporter
Horizon Transport
09.2018 - 11.2018
Clinical Liaison
Harrison Heart Vein and Vascular
02.2018 - 09.2018
Nurse/MA
Salem Family Practice
03.2017 - 02.2018
Unit Coordinator/Executive Assistant
CHI St Vincent
09.2014 - 03.2017
Teller CSR/ATM Teller
Heartland Bank
05.2012 - 02.2014
Registrar/ Administrative Support Clerk
White Hall Family Medicine
06.2011 - 05.2012
Registrar/Administrative Support Clerk
Family Practice Associates
08.2010 - 06.2011
Registrar/Administrative Support Clerk
Jerry Dixon MD PA
06.2009 - 06.2015
High School Diploma -
Bauxite High School
Additional Information
Skills
Planning and development Insurance verification
Analytical thinker 55 WPM typing
Accomplished leader Computer Applications
Independent judgment and decision making Critical Thinking
Sales Consultant/Assistive Technology Professional at Mallard Medical SupplySales Consultant/Assistive Technology Professional at Mallard Medical Supply