Amy Faulkner
Benton,AR
Summary
High-performing Operations Manager with over 25 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
28
28
years of professional experience
Work History
Office Manager/Accounts Payable
Metal Recycling Corporation
North Little Rock, AR
01.2022 - Current
- Follow company's strict rules and procedures to maintain data integrity and confidentiality.
- Reconcile monthly statements and transactions to keep records accurate and current.
- Problem-solve accounts payable questions on behalf of internal team members, management and vendors.
- Create, organize and maintain employee personnel files to keep sensitive data secure.
- Guide new hires through orientation and onboarding and explain documentation requirements to facilitate HR process.
- Develop and maintain training materials and benefits packets for new hires.
- Review and process payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Hold exit interviews and document information discussed with employees.
- Identify operational weaknesses to improve or innovate people, programs and processes.
- Maintain impeccable office organization to support efficiency, professionalism and performance objectives.
- Manage, schedule and coordinate office functions and activities for employees.
- Interact professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Process and manage accounts payable, driving accuracy and on-time payment of vendor invoices.
- Use specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Developed and implemented effective strategies to reduce costs associated with accounts payable processes.
- Reviewed vendor invoices for accuracy and completeness prior to payment processing.
- Researched discrepancies between invoice amounts, purchase orders, receiving reports.
- Reconciled monthly statements from vendors and suppliers.
- Prepared weekly check runs for approval by management or executive staff members.
- Conducted periodic audits of accounts payable transactions to ensure compliance with accounting policies and procedures.
Operations Manager
Capitol Recycling
Canton, TX
05.2018 - 09.2021
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Implemented policies and standard operating procedures and managed quality, customer service.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
- Supported accident investigations and prepared related paperwork.
- Enforced federal, state, local and company rules for safety and operations.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Created job postings, tracked applicants and maintained applicant database.
- Organized orientation sessions for new hires and provided them with onboarding information.
Vice President
Inwood National Bank
Dallas, TX
02.2007 - 01.2014
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Completed monthly checks on bank compliance with established policies and government regulations.
- Prepared and managed cash shipments between banks.
- Managed branch files per recordkeeping and compliance requirements.
- Coached staff on policies, procedures and performance strategies.
- Trained assistant managers on all banking and customer service policies.
- Generated daily reports to comply with Bank Secrecy Acts.
- Networked within communities to identify and capitalize on business opportunities.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Oversaw branch team with 10-14 customer service representatives and 2-6 personal bankers and implemented training for all new employees.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Managed largest/home branch of an independently owned bank, achieving high customer satisfaction rates
- Made recommendations to senior leaders on business strategy and initiatives.
- Implemented and monitored internal control procedures.
- Identified problems and implemented solutions to better streamline operations.
- Managed annual review processes to support business functions and compliance.
- Determined performance goals and offered tactics for achieving milestones.
- Answered questions from subordinate leadership on relevant regulations and policies.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Made recommendations for closing accounts and performed associated follow-up.
- Tracked chargeback activity to identify best practices for determining fraud.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Examined financial statements, written documents and audio files that could be used as evidence for fraud cases.
Branch Manager
Comerica Bank
Dallas , TX
09.1995 - 02.2007
- Received internal audit score of 96%.
- Received external audit score of 99.8%.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Coordinated preparation of external audit materials and external financial reporting.
- Completed comprehensive audits of financial and business control systems and operational frameworks.
- Determined which processes would improve internal controls and operating efficiency for company.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Prepared, documented and assembled evidence for potential prosecution and civil litigation.
Education
Elementary Education
Eastfield College
Mesquite, TXElementary Education
Trinity Valley Community College
Athens, TXSkills
- Team Building / Leadership
- Policies and procedures implementation
- HR functions
- Verbal / Written communication
- Reliable / Trustworthy / Friendly
- Work ethic / Time management
- Creative thinking
- Reporting and documentation
- Compliance
- Fraud research / Risk management
- Auditing assignments / Internal audits
- Proficient in Word, Excel, Outlook, BW and QB
- Operations and Office Management
- Inventory Control
- Payroll and Budgeting
- Financial Reporting
- Banking Operations
- Regulatory Compliance
- Account Reconciliation
- Data Entry
- Problem-Solving
- Internal Controls
- Attention to Detail
- Decision-Making
- Transaction Verification
- Problem-Solving Abilities
- Reliability
Timeline
Office Manager/Accounts Payable
Metal Recycling Corporation
01.2022 - Current
Operations Manager
Capitol Recycling
05.2018 - 09.2021
Vice President
Inwood National Bank
02.2007 - 01.2014
Branch Manager
Comerica Bank
09.1995 - 02.2007
Elementary Education
Eastfield College
Elementary Education
Trinity Valley Community College
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