Amy Ferack
Avoca,PA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
22
22
years of professional experience
Work History
Dining Server Supervisor
Highland Park Senior Living
Wilkes-Barre, PA
03.2017 - Current
- Making sure residents are served meals in a proper and timely manner
- Interviewed and provided training to new hires
- Worked with fellow servers to ensure areas are properly cleaned and stocked for next meal and/or next shift
- Providing excellent customer service to residents during meal service
- Communicating with other servers to ensure necessary duties are being completed before each meal
- Addressing problems from residents/servers in department and handling them in a professional/timely manner
- Worked with head of dining department on job descriptions, stock orders, placement of residents in dining room, etc.
- Engaged with residents to provide positive and enriching experiences
Dietary Aide
Oak Ridge Rehab and Healthcare Center
Taylor, PA
09.2001 - 03.2017
- Checked temperatures of hot food before serving it to patients and residents.
- Stocked supplies in dining areas as needed.
- Followed dietary procedures in accordance with established policies.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Engaged with residents to provide positive and enriching experiences.
- Collaborated with team to deliver timely service of items.
- Served food and beverage items to residents, meeting therapeutic diets.
- Delivered snacks to nurse station for distribution to specific residents.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Treated patients and team members with dignity and respect.
- Set up trays and food service carts to deliver food to residents.
- Cleaned and maintained dining room during and after each meal service.
Education
High School Diploma -
Riverside Jr/Sr High School
Taylor, PA06-2004
Skills
- Team player
- Great Multitasker
- Adaptable and Flexible
- Reliable and Responsible
- Resident Assistance
- Dining Room Organization
- Cool Under Pressure
- Eager to Learn
- Good Communication
Timeline
Dining Server Supervisor
Highland Park Senior Living
03.2017 - Current
Dietary Aide
Oak Ridge Rehab and Healthcare Center
09.2001 - 03.2017
High School Diploma -
Riverside Jr/Sr High School