Amy Ferguson
Texas City,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
24
24
years of professional experience
Work History
Dispatch Manager
Gulf Coast Transit District
07.2020 - 01.2024
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Streamlined communication processes for better coordination between drivers, customers, and office staff.
- Reduced response times with effective dispatcher training and timely decisionmaking.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate transportation updates.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Reported to management operational activities and maintained current records.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Answered phone calls and responded to customer emails.
- Scheduled drop-offs and pickups according to customer needs.
- Managed approximately 300+ incoming calls per day from customers.
Clerk II
University Of Texas Medical Branch
12.2003 - 11.2008
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Coordinated and scheduled meetings and appointments.
Utilization Management Assistant
UTMB Healthcare Systems
04.2000 - 05.2002
- Improved patient care by efficiently managing and organizing medical records, ensuring accuracy and accessibility.
- Streamlined communication between healthcare providers and insurance companies for timely claim processing and reimbursement.
- Enhanced patient satisfaction through prompt response to inquiries regarding treatment plans, coverage details, and billing issues.
- Reduced administrative burden on nursing staff by assisting with pre-authorizations, documentation review, and case management tasks.
- Assisted in the development of streamlined processes for utilization review, resulting in increased efficiency and reduced turnaround times for decisionmaking.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
High School Diploma -
Texas City High School
Texas City, TX06.1996
Skills
- Customer Service
- Data Entry
- Problem-solving abilities
- Time Management
- Excellent Communication
- Professionalism
- Multitasking and Organization
- Appointment Scheduling
- Administrative Support
- Multi-Line Phone Systems
Timeline
Dispatch Manager
Gulf Coast Transit District
07.2020 - 01.2024
Clerk II
University Of Texas Medical Branch
12.2003 - 11.2008
Utilization Management Assistant
UTMB Healthcare Systems
04.2000 - 05.2002
High School Diploma -
Texas City High School
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