Amy Fernandez
Winter Springs,Florida
Summary
Detail-oriented and motivated Office Administrative Assistant with over 10 years of experience in database management, clerical support, and appointment coordination. Skilled in data entry, telephone etiquette, and relationship management, with a strong focus on organizational efficiency. An effective communicator, dedicated to fostering relationships and contributing to dynamic, high-performing team environments.
Overview
13
13
years of professional experience
Work History
School Office Administrative Assistant
The Master's Academy
Oviedo, FL
05.2017 - 07.2024
- Delivered on time, under budget projects by resolving complex challenges for senior leadership.
- Handled confidential information with discretion and integrity.
- Scheduled meetings and appointments for school personnel.
- Coordinated events such as open house nights, parent-teacher conferences, assemblies.
- Managed administrative operations, purchase orders, quotations, time sheets and expense sheets.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Finance Administrative Assistant
Man in the Mirror Ministries
Casselberry, FL
07.2015 - 05.2017
- Developed spreadsheets in Microsoft Excel for accurate record-keeping and reporting.
- Processed payments and transactions efficiently as required.
- Generated financial reports weekly and monthly for Finance Manager review.
- Recorded debit, credit, and account transactions in spreadsheets and databases.
- Maintained precise records of customer payments using automated systems.
STD Disability Case Manager
Aon Hewitt, Hewitt Associates
Orlando, FL
10.2014 - 04.2015
- Assessed medical records to determine if the claimant's disability meets criteria for approval or denial.
- Managed a caseload of short-term disability cases, ensuring timely and accurate processing of paperwork.
- Interpreted policy provisions relating to short-term disability coverage when necessary.
- Maintained detailed records of all activities related to each case file including phone calls, correspondence.
- Advised claimants on their rights and responsibilities under the applicable laws governing short-term disability claims.
LTD Ability Analyst III
The Hartford
Lake Mary, FL
09.2011 - 09.2014
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Applied risk management principles when making decisions about coverage disputes or denials.
- Reviewed incoming claims for accuracy and completeness in accordance with policy provisions.
- Determined liability according to applicable laws and coverage provisions.
- Coordinated services between claimants and other agencies such as Social Security Administration, and vocational rehabilitation offices.
Education
Associate of Science - Health Care Administration
Seminole State College of Florida
Sanford, FL04-2026
Skills
- Executive Management Support
- Microsoft Office
- Microsoft Word
- Customer Relations Team
- Supervision
- Office Administration
- Appointment Coordination
- Interpersonal Communication
- Schedule Management
Timeline
School Office Administrative Assistant
The Master's Academy
05.2017 - 07.2024
Finance Administrative Assistant
Man in the Mirror Ministries
07.2015 - 05.2017
STD Disability Case Manager
Aon Hewitt, Hewitt Associates
10.2014 - 04.2015
LTD Ability Analyst III
The Hartford
09.2011 - 09.2014
Associate of Science - Health Care Administration
Seminole State College of Florida
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