Amy Fernandez-Gonzalez
Burnet
Summary
A dependable and adaptable Team Lead that oversees the daily operations of the Levitan team to ensure high-quality patient care, efficient clinic flow, and compliance with clinical standards. My role combines clinical expertise with leadership responsibilities, supporting both staff development and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead
Austin Retina Associates
Austin, Texas
07.2025 - Current
- Overseeing and coordinating patient care activities to maintain and enhance the quality of service.
- Utilizing personnel to assure efficient patient flow.
- Monitoring compliance with policies and procedures.
- Responding promptly to requests for service and assistance.
- Embracing teamwork and supporting positive change while valuing individuals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Providing feedback to individuals, when needed.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Ophthalmic Scribe
Austin Retina Associates
Austin
04.2025 - 07.2025
- Transcribed medical notes into electronic health records accurately.
- Collaborated with team members to ensure smooth clinic operations.
- Assisted ophthalmologist with patient care by taking detailed medical histories, gathering pertinent data and entering information into the electronic health record.
- Prepared examination rooms and organized required medical equipment.
- Provided effective communication for patients in Spanish regarding their treatment plans.
- Performed basic vision tests such as visual acuity testing using a Snellen chart and color blindness testing.
- Educated patients regarding post-operative instructions and follow up care plans.
- Reconciled charges for billing accuracy ensuring proper coding for services rendered.
Ophthalmic Scribe
The Retina Center
Bryan
11.2013 - 03.2021
- Created visit notes for each patients’ file with use of EMR system.
- Reconciled charges for billing accuracy ensuring proper coding for services rendered.
- Typed and proofed high volume of dictation for diverse medical offices.
- Perform testing (ie. OCT and Optos) imagery.
- Documented patient histories and symptoms during office visits.
- Transcribed medical notes into electronic health records accurately.
- Collaborated with team members to ensure smooth clinic operations.
Cashier
Zaxby's
College Station
08.2019 - 12.2019
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Put together orders, verified completeness, and bagged items for easy carrying.
- Fixed checkout merchandise displays with continuous resets during down periods.
Customer Service Associate
David's Bridal
College Station
02.2015 - 10.2016
- Served as primary point of contact for customer inquires and questions.
- Offered customers information about products, services, prices, and special offers.
- Interacted with customers, ensuring excellent service and experiences to generate repeat business.
- Answered phones and resolved customer issues and complaints.
- Scheduled appointments and performed clerical tasks, including typing and filing.
Education
High School Diploma -
Iola High School
Iola, Texas05.2011
Skills
- Effective communication skills
- Time management
- Excellent customer service
- Patient education
- Complete patient forms
- Medical transcription
- Team collaboration
- Problem solving
- Attention to detail
- Bilingual communication (Spanish)
- Fast thinking
- Conflict resolution
Certification
- Certified Ophthalmic Assistant (COA)
Languages
Spanish
Proficient (C2)
C2
Accomplishments
- LEAN Certification
Timeline
Team Lead
Austin Retina Associates
07.2025 - Current
Ophthalmic Scribe
Austin Retina Associates
04.2025 - 07.2025
Cashier
Zaxby's
08.2019 - 12.2019
Customer Service Associate
David's Bridal
02.2015 - 10.2016
Ophthalmic Scribe
The Retina Center
11.2013 - 03.2021
High School Diploma -
Iola High School