Amy Fernandez-Gonzalez
Burnet
Summary
Dynamic Ophthalmic Scribe with proven expertise at Austin Retina Associates, excelling in medical transcription and patient education. Recognized for effective communication and attention to detail, I enhance clinic operations and ensure accurate documentation, fostering a collaborative environment that prioritizes patient care and satisfaction. Bilingual in Spanish, I bridge communication gaps for diverse patients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ophthalmic Scribe
Austin Retina Associates
Austin
04.2025 - Current
- Transcribed medical notes into electronic health records accurately.
- Collaborated with team members to ensure smooth clinic operations.
- Assisted ophthalmologist with patient care by taking detailed medical histories, gathering pertinent data and entering information into the electronic health record.
- Prepared examination rooms and organized required medical equipment.
- Provided effective communication for patients in Spanish regarding their treatment plans.
- Performed basic vision tests such as visual acuity testing using a Snellen chart and color blindness testing.
- Educated patients regarding post-operative instructions and follow up care plans.
- Reconciled charges for billing accuracy ensuring proper coding for services rendered.
Ophthalmic Scribe
The Retina Center
Bryan
11.2013 - 03.2021
- Created visit notes for each patients’ file with use of EMR system.
- Reconciled charges for billing accuracy ensuring proper coding for services rendered.
- Typed and proofed high volume of dictation for diverse medical offices.
- Perform testing (ie. OCT and Optos) imagery.
- Documented patient histories and symptoms during office visits.
- Transcribed medical notes into electronic health records accurately.
- Collaborated with team members to ensure smooth clinic operations.
Cashier
Zaxby's
College Station
08.2019 - 12.2019
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Put together orders, verified completeness, and bagged items for easy carrying.
- Fixed checkout merchandise displays with continuous resets during down periods.
Customer Service Associate
David's Bridal
College Station
02.2015 - 10.2016
- Served as primary point of contact for customer inquires and questions.
- Offered customers information about products, services, prices, and special offers.
- Interacted with customers, ensuring excellent service and experiences to generate repeat business.
- Answered phones and resolved customer issues and complaints.
- Scheduled appointments and performed clerical tasks, including typing and filing.
Education
High School Diploma -
Iola High School
Iola, Texas05.2011
Skills
- Effective communication skills
- Time management
- Excellent customer service
- Patient education
- Complete patient forms
- Medical transcription
- Team collaboration
- Problem solving
- Attention to detail
- Bilingual communication (Spanish)
- Fast thinking
- Conflict resolution
Certification
- Certified Ophthalmic Assistant (COA)
Languages
Spanish
Native/ Bilingual
Accomplishments
- LEAN Certification
Timeline
Ophthalmic Scribe
Austin Retina Associates
04.2025 - Current
Cashier
Zaxby's
08.2019 - 12.2019
Customer Service Associate
David's Bridal
02.2015 - 10.2016
Ophthalmic Scribe
The Retina Center
11.2013 - 03.2021
High School Diploma -
Iola High School
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