Amy Ferrara
Washington,NJ
Summary
Proven track record of successfully leading teams while delivering exceptional customer service. Passionate
about developing strong relationships with customers and staff. Adaptable professional with 8 years of work
experience and proven knowledge of leadership, problem-solving that operates well in both individual and team
capacities. Excellent relationship-building, multitasking, and decision-making skills.
Overview
13
13
years of professional experience
Work History
Infant Teacher
The Ginger Tree Preschool of the Arts
Washington, New Jersey
09.2024 - Current
- Developed and implemented daily lesson plans to support infant development.
- Planned age-appropriate activities that encouraged physical, cognitive, social-emotional growth in infants.
- Facilitated conversations with infants to promote language skills and engagement.
- Cultivated strong relationships with families through regular communication on child development and progress.
- Ensured safety rules were followed at all times by supervising playtime activities both indoors and outdoors.
- Organized and maintained a safe, clean, and stimulating learning environment for infants.
- Collaborated in staff meetings and workshops to enhance instructional methods and share best practices.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Prepared educational materials and resources that support curriculum objectives.
Assistant Manager
Dog Days Daycare
Hillsborough, NJ
09.2015 - 08.2023
- Organized schedules and workflows to align team availability with business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and provided feedback to enhance skills and confidence, fostering a supportive work environment.
- Developed and implemented training processes for new hires, overseeing department managers and team leads to ensure effective onboarding.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Stock Associate
Shop Rite Food Market
Lawrenceville, NJ
01.2013 - 08.2015
- Executed duties in fast-paced retail environment, implementing organized stocking methods for efficient product availability.
- Assessed floor displays to restock merchandise.
- Arranged storage of articles in bins, on floor, and on shelves according to product categories for streamlined access.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Enhanced merchandise visibility by updating pricing and sales signs to attract customer attention.
- Communicated with customers to answer questions.
- Assisted customers with product, promotion and policy information.
Education
Associate of Science - Nurse Education
Warren County Community College
Washington, NJ01-2028
Timeline
Infant Teacher
The Ginger Tree Preschool of the Arts
09.2024 - Current
Assistant Manager
Dog Days Daycare
09.2015 - 08.2023
Stock Associate
Shop Rite Food Market
01.2013 - 08.2015
Associate of Science - Nurse Education
Warren County Community College