Amy Ferron
South Paris
Summary
Dynamic pharmacy customer service professional with a proven track record at Walgreens, excelling in relationship building and problem-solving. Recognized for enhancing customer satisfaction through exceptional service and effective communication. Proficient in insurance billing and HIPAA compliance, consistently promoting pharmacy services and fostering a welcoming environment for patients.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pharmacy Customer Service
Walgreens
08.2024 - Current
- Strengthened the reputation of the facility through exceptional customer service skills when interacting with patients'' families.
- Delivered exceptional customer service with prompt responses to inquiries while maintaining professional demeanor throughout interactions.
- Collaborated with other team members to maintain an organized workspace and provide exceptional customer service.
- Actively participated in ongoing training sessions to stay current on industry best practices for safety regulations and customer service standards.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, safe environment for patrons.
- Provided exceptional customer service to both internal and external clients, building strong relationships and garnering positive feedback consistently.
- Developed lasting rapport with customers by consistently offering exceptional service that exceeded expectations both in-store and over the phone/online inquiries resulting in increased repeat business for the bookstore.
- Contributed to business growth by promoting pharmacy services like immunizations or health screenings during customer interactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Handled high-pressure situations with poise during busy sale events or rushes, maintaining excellent customer service standards.
- Enhanced overall customer satisfaction by delivering prompt service at the prescription pick-up window and processing payments efficiently.
- Provided excellent customer service by answering questions and addressing concerns in a professional manner.
- Established excellent rapport with clients through clear communication and exceptional customer service skills.
Education
High School Diploma -
Oxford Hill Comprehensive High School
South Paris, ME06.1999
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Insurance verification
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Pharmacy law compliance
- Healthcare regulations
- Medicare and medicaid process
- Verifying orders
- Resolving customer issues
- Point of sale systems proficiency
- FDA and HIPAA compliance
- Pharmacy operations
- Customer service
- Data entry
- Attention to detail
- Prioritization and organization
- Cash register operations
- Insurance processing
- Analytical thinking
- Relationship building
- Patient profile setup
- Resolving complaints
Certification
Pharmacy tech license
Timeline
Pharmacy Customer Service
Walgreens
08.2024 - Current
High School Diploma -
Oxford Hill Comprehensive High School
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