Summary
Overview
Work History
Education
Skills
Timeline
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Amy Festger

San Antonio

Summary

Self-motivated professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, customer relations, and working under pressure.

Overview

13
13
years of professional experience

Work History

Owner - Chef

Love Bites by Amy
05.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Generated revenues yearly and effectively capitalized on industry growth. Overall sales increased over 75% after first year. Sales steadily increased 15%-20% for each following year.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.

Car Salesperson

Cavender Cadillac
03.2022 - 09.2022
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Increased dealership revenue with effective sales strategies tailored to individual client needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Property and Casualty Insurance Agent

USAA
04.2014 - 05.2020
  • Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
  • Conducted comprehensive risk assessments for prospective clients, identifying specific needs and recommending appropriate coverage solutions.
  • Implemented effective cross-selling strategies to increase overall sales revenue by promoting additional insurance products to existing clients. Referral closing rate between 88% - 92%
  • Developed sales strategies to increase sales of insurance policies. Closing rate for new P&C policies between 91%-94%
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Admissions Advisor

IADT
04.2013 - 04.2014
  • Assessed student's abilities and recommended degree programs to highlight strengths.
  • Improved student enrollment rates by conducting informative campus tours and personalized admissions counseling sessions. Closing enrollment rate between 86%- 92% each term.
  • Provided ongoing support to enrolled students through regular check-ins and progress meetings, contributing to higher retention rates.
  • Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
  • Worked with financial aid office to verify student's' applications and discuss payment options.

Store Manager

Zedric's: Fit With Flavor
03.2012 - 04.2013
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.

Education

Certificate of Pastry Arts - Pastry Arts

Auguste Escoffier School of Culinary Arts
Austin, TX
12-2020

Accounting

Northwest Vista College
San Antonio, TX
12-2011

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Marketing
  • Sales strategies
  • Attention to detail
  • Customer service

Timeline

Car Salesperson

Cavender Cadillac
03.2022 - 09.2022

Owner - Chef

Love Bites by Amy
05.2020 - Current

Property and Casualty Insurance Agent

USAA
04.2014 - 05.2020

Admissions Advisor

IADT
04.2013 - 04.2014

Store Manager

Zedric's: Fit With Flavor
03.2012 - 04.2013

Certificate of Pastry Arts - Pastry Arts

Auguste Escoffier School of Culinary Arts

Accounting

Northwest Vista College

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Amy Festger