Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Fetsch

Molalla

Summary

Medical Assistant Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively while using strong customer service skills for optimal satisfaction.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Moda Health
09.2021 - 02.2023
  • Answer phone calls and provide guidance on insurance eligibility, benefits, and claim information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Medical Assistant

Northwest Family Medicine
08.2014 - 09.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Utilized Electronic Health Records (EHRs) to accurately and effectively document patient information.

Secretary

Sandy’s Mini Storage
04.2011 - 10.2013
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Maintained up-to-date records of all payments, ensuring proper documentation.

Education

Medical Assistant Certification -

Institute of Technology
Salem, OR
05.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Payment processing
  • Scheduling
  • Call management
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Phlebotomy
  • Immunization administration
  • Specimens collection and processing
  • Insurance verification
  • Patient care coordination
  • Sterilization techniques
  • HIPAA compliance
  • Medical terminology knowledge
  • Typing speed of 60 wpm

Timeline

Customer Service Representative

Moda Health
09.2021 - 02.2023

Medical Assistant

Northwest Family Medicine
08.2014 - 09.2021

Secretary

Sandy’s Mini Storage
04.2011 - 10.2013

Medical Assistant Certification -

Institute of Technology

Similar Profiles

CREATE PROFILE