Amy Fine
Muncie,IN
Summary
Dynamic professional with extensive experience in customer service and office management at WINCO. Proven ability to enhance operational efficiency through effective communication and process improvement. Skilled in data verification and conflict resolution, consistently delivering exceptional client experiences while managing complex tasks and fostering team collaboration.
Overview
4
4
years of professional experience
Work History
Non-registered Assistant
Onieal And Associates
Muncie, Indiana
08.2025 - Current
- Assisted customers with inquiries about products and services offered.
- Collaborated with team to ensure a clean and welcoming environment.
- Participated in training sessions to learn company policies and procedures.
- Contributed ideas during team meetings to improve customer experience.
- Managed daily tasks while adhering to safety and operational guidelines.
- Monitor client accounts regularly to identify any discrepancies or potential issues that need to be addressed.
- Verify accuracy of incoming data from various sources such as brokerage firms and banks.
- Perform research related to customer requests for additional information or services.
- Provide customer service to clients by responding to inquiries regarding their accounts or investments.
- Update customer profiles based on changes in their circumstances or preferences over time.
- Respond promptly to emails or phone calls from customers seeking assistance with their accounts.
- Work closely with internal departments to ensure accurate processing of customer requests.
- Facilitate communication between clients and other professionals such as attorneys or tax advisors.
- Handle sensitive customer information in a confidential manner according to applicable regulations.
- Process client transactions such as deposits, withdrawals, transfers and trades on behalf of the clients.
- Ensure compliance with company policies and procedures at all times when interacting with customers.
- Stay abreast of industry news and developments in order to provide informed advice to clients.
Office Manager
WINCO
Anderson, Indiana
05.2024 - Current
- Managed office operations to ensure smooth workflow and effective communication.
- Oversaw inventory management, including ordering and tracking supplies.
- Implemented office policies to enhance efficiency and organization.
- Trained new employees on office procedures and company standards.
- Maintained filing systems to ensure easy access to important documents.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented office policies and procedures.
Hostess
Ale Emporium
Fishers, IN
11.2021 - 05.2024
- Welcomed guests and managed seating arrangements efficiently.
- Assisted in coordinating reservations and special events seamlessly.
- Provided menus and informed guests about daily specials promptly.
- Communicated effectively with kitchen staff to manage wait times.
- Handled guest inquiries and resolved issues with professionalism.
- Trained new staff on hosting procedures and customer service standards.
- Maintained cleanliness and organization of the dining area consistently.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Education
Associate of Science - Business Administration
Ball State University
Muncie, IN05-2028
High School Diploma -
Hamilton Southeastern High School
Fishers, IN06-2024
Skills
- Customer service
- Project coordination
- Team collaboration
- Data verification
- Effective communication
- Conflict resolution
- Process improvement
- Office management
- Inventory management
Affiliations
- A member of Alpha Chi Omega sorority.
Accomplishments
- Currently serving as Vice President Facility Operations of my sorority.
Timeline
Non-registered Assistant
Onieal And Associates
08.2025 - Current
Office Manager
WINCO
05.2024 - Current
Hostess
Ale Emporium
11.2021 - 05.2024
Associate of Science - Business Administration
Ball State University
High School Diploma -
Hamilton Southeastern High School