Amy Fish

Customer Service Representative

Lowe’s

05.2016 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Improved resolution time with effective problem-solving for customer complaints.
Trained new Customer Service Representatives on company policies, procedures, and best practices.