Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Timeline
BusinessAnalyst
Amy Fitch

Amy Fitch

Colorado Springs,CO.

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

10
10
years of professional experience

Work History

Luxury Travel Advisor

Luxuria Vacations
10.2023 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
  • Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.

Reservation Specialist

Auberge Resorts - Hotel Jerome And Madeline
03.2022 - 09.2023
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Multi tasked multiple systems within each call, such as Synxis, Opera Cloud, Opera V5, Revinate and more.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances using the Aspire funnel
  • Converted inbound and outbound calls into sales 75% of time. resulting in high revenue and incentives.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Identified issues, analyzed information and provided solutions to problems.

Reservations Agent

Outrigger Hotels and Resorts
10.2018 - 11.2020
  • Managed a large volume of inbound calls daily resulting in high revenue and conversions.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities by using the Aspire Funnel.
  • Maintained awareness of types of rooms available in different resort locations.
  • Resolved various issues and discrepancies for customers.

Call Center Agent and Trainer

Expert Connector
06.2017 - 09.2017
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Recommended products to customers, thoroughly explaining details
  • Scheduled and taught in class and online courses to increase learning opportunities
  • Identified and solved internal problems related to employee turnover by revamping training approaches
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Assessed student needs to develop effective training plans

Assistant store manager

Ez Pawn
07.2014 - 01.2017
  • Managed opening and closing procedures
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.

Head cashier

The Home Depot
01.2014 - 07.2014
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs
  • Reviewed and resolved differences between accounting information and cash drawer
  • Oversaw group of 5-15 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs
  • Resolved escalated customer disputes with special actions such as discounts

Education

High School Diploma -

Canyon High School
New Braunfels, TX

Skills

  • Conflict resolution
  • Microsoft applications proficiency
  • Organization and Time management
  • Multitasking abilities
  • Adaptability
  • P>5 Years remote work experience
  • P>Travel knowledge
  • P>Marketing Strategies
  • P>Hotel accommodations
  • P>Priority management
  • P>Training and mentoring
  • P>Conflict resolution techniques
  • P>Negotiation
  • P>Sales growth

Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Luxury Travel Advisor

Luxuria Vacations
10.2023 - Current

Reservation Specialist

Auberge Resorts - Hotel Jerome And Madeline
03.2022 - 09.2023

Reservations Agent

Outrigger Hotels and Resorts
10.2018 - 11.2020

Call Center Agent and Trainer

Expert Connector
06.2017 - 09.2017

Assistant store manager

Ez Pawn
07.2014 - 01.2017

Head cashier

The Home Depot
01.2014 - 07.2014

High School Diploma -

Canyon High School

Similar Profiles

CREATE PROFILE
Amy Fitch