Amy Fitzmorris
Perry,GA
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Office Administrator
Hands of Hope Private Home Care
Perry, GA
08.2023 - 10.2024
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Automated office operations by managing client correspondence and data communications.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Verified employee hours worked against timesheets provided by supervisors.
- Resolved discrepancies between payroll records and employee inquiries.
- Updated employee profiles with changes in job titles or salaries as required.
- Performed data entry tasks related to client accounts such as inputting new transactions into QuickBooks or similar software programs.
- Created electronic invoices using accounting software programs such as QuickBooks, Oracle Financials.
- Utilized various software applications such as Microsoft Excel, Word, Outlook and QuickBooks for daily tasks.
Personal Home Care Aide
Acumen
Macon, Georgia
10.2015 - 12.2023
- Assisted individuals in dealing with stressful situations with emotional support and compassionate care.
- Completed activities of daily living, such as hair care, oral hygiene, and bathing.
- Protected patients from direct harm or infection risks by practicing universal precautions.
- Responded immediately to emergencies and helped coordinate life-saving care.
- Supported personal needs by handling household services, such as meal preparation and light cleaning.
- Accompanied clients to doctors' offices or other trips, providing transportation, assistance, and companionship.
- Avoided dangerous bed sores and new infections through constant attention to patient needs.
- Prepared balanced, healthy meals and snacks for clients.
- Transported clients to their doctor appointments or other errands in a safe manner.
- Assisted clients with light housekeeping duties, including laundry and meal preparation.
- Provided assistance with activities of daily living, such as bathing, dressing, grooming and toileting.
Human Resources Coordinator
Hands of Private Home Care
Perry, GA
07.2022 - 08.2023
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Updated employee records in HR database system.
- Developed onboarding materials and presented orientation sessions for new hires.
- Maintained employee files in compliance with applicable legal requirements.
- Handled confidential information with discretion and sensitivity.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Initialized background checks for potential new hires.
- Explained human resources policies and procedures to employees.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
Education
Bachelor of Science - Nursing
Wesleyan College
Macon05.2021
Associate of Science - Criminal Justice
Georgia Military College
Warner Robins06.2014
Cosmetology Diploma -
Altamaha Technical College
Jesup06.2004
Skills
- Therapeutic communication
- Mobility support
- Patient monitoring
- Medication administration
- Patient safety
- Activities of Daily Living (ADL) Support
- Vital Sign Monitoring
- Feeding assistance
- Supporting Daily Living Needs
- Linen Replacements
- Bed Making and Changing
- Excellent Communication
- Good Telephone Etiquette
- Time Management
- Active Listening
- Conflict Resolution
- Customer Relations
- Attention to Detail
- Customer Service
- Critical Thinking
- Teamwork and Collaboration
- Microsoft Word
- Communication
- Decision-Making
- Written Communication
- Leadership
- Multitasking
- Bedsore Prevention
- Emotional and Social Support
- Client Relationship and Rapport
- Meal Planning and Preparation
- Bathing Support
- Household Chores
- Prescribed Exercises
- Laundry Washing, Drying and Ironing
- Grocery Shopping and Storage
- Personal Care Assistance
- Companionship and Emotional Support
- Medical Terminology Knowledge
- Basic Life Support
- Grooming and Bathing Assistance
References
References available upon request
References
References available upon request.
Timeline
Office Administrator
Hands of Hope Private Home Care
08.2023 - 10.2024
Human Resources Coordinator
Hands of Private Home Care
07.2022 - 08.2023
Personal Home Care Aide
Acumen
10.2015 - 12.2023
Bachelor of Science - Nursing
Wesleyan College
Associate of Science - Criminal Justice
Georgia Military College
Cosmetology Diploma -
Altamaha Technical College
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