Amy Florin
Hazlet
Summary
Dynamic leader with a proven track record at Florin Landscaping, enhancing customer satisfaction and streamlining operations for increased profit margins. Skilled in team leadership and retail merchandising, I excel in fostering customer relationships and achieving sales goals. Demonstrated ability to motivate teams and drive organizational success through effective multi-tasking and a hard-working mindset. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Manager of Operations
Florin Landscaping
01.2018 - Current
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Negotiated with suppliers to reduce costs, ensuring budget adherence and improving profit margins.
- Increased profit by streamlining operations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
Merchandiser
Acosta Inc.
09.2018 - 08.2022
- Arranged consistent shelves, bins and racks at 50+ locations by following established planograms.
- Interacted with guests in friendly and knowledgeable way.
- Updated merchandise pricing to match new values and special promotional rates.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Rotated manufacturer products as needed.
- Unloaded arriving product stock and moved to store display areas.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Specialized in Nutrition rooms with consistent chain of Food Stores, worked their displays and resets using my minor degree in Nutrition and culinary education.
- Answered customer questions regarding store merchandise, department information and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Planned and coordinated product availability for advertising and promotion purposes.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
- Manually transported warehouse materials weighing up to 60 plus pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Independent Consultant
Mary Kay
07.2016 - Current
- Demonstrated makeup techniques and suggested products that met clients' needs.
- Handled payment transactions, gift-wrapped purchases and enclosed trial products.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Sold $18k beauty and skincare products in 2021.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Personable Independent Beauty Consultant with 6 years of experience independently selling Skincare, beauty and fragrance products. Talented performing makeovers and live demonstrations. Persuasive and hardworking with fluency in American Sign Language
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Recorded notes for future reference about customer preferences and services delivered.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Associate Lead With Keys
Petsmart
09.2017 - 01.2019
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Opened and closed store 5-6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Rotated stock according to dates and protocols.
- Oversaw team of 10+ employees.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Broke down boxes and disposed of trash.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Tracked and prioritized work orders to meet daily production requirements
- Submitted reports to senior management to aid in business decision-making and planning.
- Counted out cash drawers and balanced totals.
- Designed and built over 30+ displays to generate customer interest in store merchandise.
- Provided sales feedback to management to address concerns in sales reports.
- Accepted and processed customer returns.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Developed merchandising strategy to efficiently move overstock.
- Created visual marketing and styled window displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged consistent shelves, bins and racks at locations by following established planograms.
Sous Chef
Old Glory Kitchen + Spirits
06.2016 - 02.2017
- Produced innovative menu offerings to promote company awareness and customer satisfaction.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Planned and directed high-volume food preparation in fast-paced environment.
- Established and updated staff schedules and assignments to optimize coverage of peak times.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Collaborated with staff members to create meals for large banquets.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Modernized work processes to reduce guest wait times and boost daily output.
- Disciplined and dedicated to meeting high-quality standards.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Managed 15+ culinary personnel back of the house, in service to 200+customer base.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw inventory management and supply ordering to maintain fully stocked kitchen.
- Planned and directed high-volume food preparation in fast-paced environment.
- Planned menus and services for restaurant and off-site events.
- Prepped daily menu items to quickly deliver upon request.
- Monitored recipe portioning to control food costs.
- Ordered new ingredients and supplies to meet expected needs.
- Ordered food items for upcoming events per head chef request.
- Oversaw cleanliness of each station in kitchen.
- Delivered verbal culinary instruction and assignments to 15+ kitchen staff members daily to promote successful dining experiences for clients.
- Successfully completed kitchen product inventory as assigned.
- Led team by example in preparing items accurately and according to high-quality standards.
- Cultivated positive relationships with vendors to source best ingredients at best prices.
Kitchen Manager
San Alfonso Retreat House Via TLC Catering
03.2013 - 03.2015
- Created and deployed successful strategies to boost performance, streamline food prep processes and reduce waste.
- Delivered training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Conducted regular maintenance and repair operations to keep building and equipment in peak condition.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
Education
Herbalist Course - Herbalism
Herbal Academy International School of Arts & Scie
Bedford, MassachusettsAssociate of Applied Science - Culinary Arts
Brookdale Community College
Lincroft, NJAssociate of Applied Science - Culinary Arts
Culinary Education Center
Asbury Park, NJPharmacy Technician Certification - Pharmacy Technology
Lakewood College
Lakewood, COSkills
- Team Leadership
- Multi-tasking strength
- Team Player
- Hard-working mindset
- Sales Goals
- Self-Motivated
- Organization
- Product Knowledge
- Product location
- Planogram design
- Customer relationships
- Retail merchandising
Timeline
Merchandiser
Acosta Inc.
09.2018 - 08.2022
Manager of Operations
Florin Landscaping
01.2018 - Current
Associate Lead With Keys
Petsmart
09.2017 - 01.2019
Independent Consultant
Mary Kay
07.2016 - Current
Sous Chef
Old Glory Kitchen + Spirits
06.2016 - 02.2017
Kitchen Manager
San Alfonso Retreat House Via TLC Catering
03.2013 - 03.2015
Herbalist Course - Herbalism
Herbal Academy International School of Arts & Scie
Associate of Applied Science - Culinary Arts
Brookdale Community College
Associate of Applied Science - Culinary Arts
Culinary Education Center
Pharmacy Technician Certification - Pharmacy Technology
Lakewood College