Amy Fondeur
KISSIMMEE,FL
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Tews Company
07.2023 - Current
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
Medical Calls
Lionbridge
07.2023 - 07.2024
- Educated patients about billing, payment processing and support policies and procedures.
- Followed up with patients about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing patients concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional patients customer service to every patient by leveraging extensive knowledge of medications and treatments and creating welcoming, positive experiences.
- Translated other language patients health history into English/Spanish.
Medical Assistant
Nephrology Associates of Central Florida
09.2014 - 07.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Administrative Assistant
Nephrology Associates of Central Florida
09.2013 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
Education
Associate of Science - Health Care
Keiser Univeristy
Fort Lauderdale, FL03.2015
Skills
- Data Entry
- Report Writing
- Clerical Support
- Proposal Writing
- Medical Office Management
- Proficiency in medical management systems
- Scheduling expert
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Tews Company
07.2023 - Current
Medical Calls
Lionbridge
07.2023 - 07.2024
Medical Assistant
Nephrology Associates of Central Florida
09.2014 - 07.2023
Administrative Assistant
Nephrology Associates of Central Florida
09.2013 - 07.2023
Associate of Science - Health Care
Keiser Univeristy
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