Amy Fonseca
Inglewood,CA
Summary
Automotive sales professional with a strong background in BDC and internet sales, currently serving as a BDC Manager. Experienced in managing high volumes of leads, supporting sales teams, and helping turn online inquiries into showroom appointments and sales. Known for strong communication, building genuine relationships with customers, and creating organized follow-up processes through CRM systems. Bilingual in English and Spanish with a focus on delivering a smooth, positive experience for both customers and the team while helping drive dealership growth.
Overview
7
7
years of professional experience
Work History
BDC Sales Manager
Martin Chevrolet
Torrance, CA
01.2025 - Current
- Led BDC team of 3 to enhance customer engagement and drive sales growth.
- Developed training programs for staff to improve product knowledge and service quality via Google sheets and CRM Tools
- Consistently handled 100+ outbound calls daily while managing inbound internet leads.
- Implemented CRM tools to streamline communication between departments and improve lead tracking via Marketing Team ( C4 analytics).
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Internet Sales Manager
Martin Chevrolet
Torrance
06.2024 - 01.2025
- Answered incoming leads in timely manner
- Learned how to navigate ELeads, Vin solutions, Slack, Microsoft 360 and Google workspace
- Made Outbound calls daily and Cold called Leads
- Helped customers with their car buying process.
- Would set delivery appointment for customer and make sure all of paperwork and car is ready
- Delivered quotes in person and also via internet or text
- Would do a walk around the car of their choice and have customer test drive car
- Answered all questions for customer about product
- Hit top leader board with only 2 months on sales experience on
BDC Internet Sales Representative
Martin Chevrolet
Torrance
06.2023 - 07.2024
- Educated customers on product inventory, in store and incoming
- Learned how to navigate ELeads, Vin solutions, Slack, Microsoft and Google
- Made over 100 Outbound calls daily and Cold called Leads
- Answered inbound calls regarding product, gave customer brief product knowledge trying to bring them in and set appointment
- Did 3, 2,1 strategy, 3 points of contact always. 3 phones calls, 2 emails and 1 text to all incoming leads
- Helped the sales team, follow up on all internet and floor leads
- Helped improve stores all over closing ratio
BDC Internet Sales Representative
Culver City Chevrolet
Culver City
04.2022 - 04.2023
- Educated customers on product inventory
- Learned how to navigate Dealer-socket, Car Wars, E-leads and Tecobi CRM
- Made Outbound calls and Cold called Leads
- Answered inbound calls regarding product
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products monthly
- Attempted to bring as many customers to store, so they are able to see the products that meet their needs
- Identified and maximized sales opportunities, and increased customer retention rates
- Led sales department with a can-do attitude and high quarterly sales
- Trained new sales professionals and provided coaching as needed to maintain company sales success.
- Managed financial tracking, inventory coordination and social media marketing.
Specialties Sales Associate Team Lead
Target
Culver City
08.2021 - 04.2022
- Led a team of 10 associates while driving sales goals and maintaining strong team performance.
- Monitored the performance of sales team members and worked to increase team morale and motivation
- Trained and coached team members to improve customer service and product knowledge.
Specialties Sales Associate
Target
Culver City
11.2020 - 08.2021
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Identified and maximized sales opportunities, and increased customer retention rates
- Trained new sales professionals and provided coaching as needed to maintain company sales success
- Deliver an unbeatable guest experience through welcoming interactions and extensive product knowledge.
Sales Associate
Foot locker
Culver City
10.2018 - 02.2021
- Provided customer service and assisted customers with product selection in a high-volume retail environment.
Education
AA Degree - Transferable
El Camino College
TorranceHigh School Diploma - undefined
Hawthorne High School
Hawthorne06-2020
Skills
- Customer service
- Critical thinking
- Call center experience
- Team management
- Bilingual: English & Spanish
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Effective communication
- Microsoft office and Google workspace
- CRM Systems: ELeads, VinSolutions, DealerSocket, Tecobi
LANGUAGES
English
Spanish
Timeline
BDC Sales Manager
Martin Chevrolet
01.2025 - Current
Internet Sales Manager
Martin Chevrolet
06.2024 - 01.2025
BDC Internet Sales Representative
Martin Chevrolet
06.2023 - 07.2024
BDC Internet Sales Representative
Culver City Chevrolet
04.2022 - 04.2023
Specialties Sales Associate Team Lead
Target
08.2021 - 04.2022
Specialties Sales Associate
Target
11.2020 - 08.2021
Sales Associate
Foot locker
10.2018 - 02.2021
High School Diploma - undefined
Hawthorne High School
AA Degree - Transferable
El Camino College