Amy Ford
Summerfield
Summary
Adept Business Analyst with a proven track record at UST Global, specializing in data analysis and fostering effective team collaboration. Excelled in optimizing business processes and enhancing customer satisfaction through strategic implementations and quality assurance. Skilled in Microsoft Excel and adept at leading teams to exceed goals with significant improvements in productivity and client relations.
Overview
20
20
years of professional experience
Work History
Business Analyst
UST Global
03.2017 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Performed weekly status reports for management.
- Experience in HealthRules Manager and Designer
- Experience in Advalent
Implementation Specialist
AdvancedMD
04.2016 - 01.2017
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
Claims Team Leader
Xerox
12.2014 - 04.2016
- Handled escalated customer complaints, resolving issues promptly and professionally to maintain client satisfaction levels.
- Achieved high customer satisfaction ratings by ensuring timely resolution of claims inquiries and concerns.
- Fostered a culture of continuous learning by actively encouraging professional development opportunities for team members, resulting in a more knowledgeable and skilled workforce.
- Managed high volume of claims while maintaining strict adherence to company policies and industry regulations.
- Communicated with staff, leaders and peers to coordinate successful collaboration with other departments.
Claims Manager
International Medical Group (IMG)
11.2004 - 09.2014
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
Education
No Degree - Human Resources Management
Southern New Hampshire University
Hooksett, NH01-2020
Skills
- Data analysis
- Requirements gathering
- Effective Team Collaboration
- Skilled in Microsoft Office Applications
- Microsoft Excel mastery
- User acceptance testing
- Test case scenarios
Languages
English
Full Professional
Timeline
Business Analyst
UST Global
03.2017 - Current
Implementation Specialist
AdvancedMD
04.2016 - 01.2017
Claims Team Leader
Xerox
12.2014 - 04.2016
Claims Manager
International Medical Group (IMG)
11.2004 - 09.2014
No Degree - Human Resources Management
Southern New Hampshire University
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