Amy Ford
Phlebotomist/Lab Technician
Clanton,AL
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
22
22
years of professional experience
Work History
Caregiver
Self Employed
01.2024 - Current
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Accounts Receivable Clerk
Little River Materials
09.2022 - 01.2024
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Matched purchase orders with invoices and recorded necessary information.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Caregiver
Self Employed
09.2019 - 09.2022
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Credit Manager
Credit Central, LLC
03.2015 - 09.2019
- Oversaw reporting, documentation and recordkeeping.
- Implemented standard operating procedures for credit personnel to achieve.
- Referred delinquent accounts to collections.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Provided training and consulted with struggling teams to help meet monthly target goals.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Developed strategies to expedite payments and customer resolutions.
Manager
Western Finance
11.2011 - 02.2015
- Maintained professional, organized, and safe environment for employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
Certified Nursing Assistant
Southern Care Hospice
05.2003 - 11.2011
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Facilitated personal hygiene management, feeding and ambulation.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Phlebotomy/Lab Technician
JES Health Services
Montgomery AL05-2025
Associate of Science - Medical Billing And Insurance Coding
Herzing University
Dearborn, MI01-2009
Certified Nursing Assistant
Hatley Healthcare
Clanton, AL04-2004
Skills
- HIPPA compliance
- Documentation
- Infection control
- Dementia care
- Direct patient care
- Excellent communication and patient care skills
- Drawing and collecting blood samples
- Venipuncture and capillary draws
- Labeling samples and specimen handling
- Ability to operate centrifuges and blood collection devices
- Data entry
- Medical terminology and knowledge
Timeline
Caregiver
Self Employed
01.2024 - Current
Accounts Receivable Clerk
Little River Materials
09.2022 - 01.2024
Caregiver
Self Employed
09.2019 - 09.2022
Credit Manager
Credit Central, LLC
03.2015 - 09.2019
Manager
Western Finance
11.2011 - 02.2015
Certified Nursing Assistant
Southern Care Hospice
05.2003 - 11.2011
Phlebotomy/Lab Technician
JES Health Services
Associate of Science - Medical Billing And Insurance Coding
Herzing University
Certified Nursing Assistant
Hatley Healthcare
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