Amy Forster

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Addressed and resolved customer complaints in polite and professional manner.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.

Skilled nursing position. Facility was closed down in October of 2022 through no fault of my own. They were charged with falsifying patient documents.

• Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
• Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
• Served as charge nurse, caring for patients with serious illnesses.
• Provided compassionate end-of-life care, supporting patients and their families through difficult times.
• Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
• Promoted patient independence by teaching self-care skills and explaining conditions and medications.

• Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
• Administered medications and injections to patients.
• Monitored patient health conditions to report changes to assigned physician.
• Provided patient education on health care issues and prescribed medications.
• Developed and implemented individualized patient care plans.
• Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
• Served as charge nurse, caring for patients with serious illnesses.
• Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.

• Managed complex wound care cases, applying advanced knowledge of wound healing principles to achieve optimal results.
• Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
• Increased patient satisfaction scores by consistently providing exceptional customer service and addressing concerns promptly.
• Delivered emotional support to patients and families during challenging times.
• Responded to patient requests with appropriate clinical and personal assistance.