Amy Fox

Developed strategies to achieve sales and retention targets.

Ensured customer satisfaction by addressing and solving problems.

Formulated strategies to enhance agency knowledge of BCBSM offerings.

Assessed business data to identify strategies for enhancing client retention.

Facilitated presentations during trade fairs and account-focused seminars.

Engaged in planning and conducting training for group contact personnel.

Engaged external partners to drive successful outcomes.

• Responsible for retaining and increasing membership with clients having 100+ employees
• Implemented strategies to meet sales and retention goals
• Provided customer service to internal and external customers and groups to resolve problems and administrative issues
• Worked creatively to meet client’s benefit needs and financial goals by suggesting alternative options (HMO, PPO, POS, and traditional plans) for ASO and fully insured plans.
• Identified potential jeopardy situations and proactively develop sales and service strategies to retain the group
• Developed annual forecasts and sales plans to identify unenrolled segments and prospective customers
• Conducted presentations at account seminars and trade fairs
• Participated in the development and delivery training for group contact personnel
• Work in collaboration with external partners including consultant, wellness vendors, PBM and TPA’s to meet the clients service needs.

• Provided support to agents and employer groups
• Assisted with renewal process
• Addressed benefits claims questions and issues