Amy Franklin
Summary
I am a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated and reliable with excellent experience in a variety of industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Overview
21
21
years of professional experience
Work History
Event Staff Member
360 Destination Group
01.2016 - Current
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Helped organize and manage successful events with attendance of over 500 people.
- Collaborated with vendors to secure necessary event services and supplies.
Personal Assistant to the Owner
Integrated Financial Capital Inc.
01.2015 - 04.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Booked travel by coordinating and reserving transportation and lodging.
- Answered high volume of phone calls and email inquiries.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Managed household budget by paying bills and balancing checking account.
- Displayed absolute discretion at handling confidential information.
Accounts Receivable Assistant
Keith Gordon's Plumbing
03.2012 - 01.2015
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Tracked payment and budget activity to assist with projections and forecasting.
- Billed customers by sending statements and invoices via fax or email.
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Assisted with payroll for 15-member team by using QuickBooks to record hourly employees' time.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Hotel Front Desk Supervisor
La Mancha Resort And Spa
04.2008 - 07.2011
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained staff to provide excellent customer service
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Marketing Coordinator
Palm Canyon Resort And Spa
03.2002 - 10.2008
- Planned and executed internal and external marketing events.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Skills
- Event Supervision
- Set Decorating
- Event Staffing
- Providing Feedback
- Customer Inquiries
- Staff Supervision
- Hospitality Management
- Creative Solutions
- Venue Safety
- Budgeting
- Meeting Coordination and Support
- Calendar Management
- Administration and Operations
- Excellent Multitasking Abilities
- Operational Procedures
- Room Billing
- Critical Thinking
Timeline
Event Staff Member
360 Destination Group
01.2016 - Current
Personal Assistant to the Owner
Integrated Financial Capital Inc.
01.2015 - 04.2023
Accounts Receivable Assistant
Keith Gordon's Plumbing
03.2012 - 01.2015
Hotel Front Desk Supervisor
La Mancha Resort And Spa
04.2008 - 07.2011
Marketing Coordinator
Palm Canyon Resort And Spa
03.2002 - 10.2008
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