Amy Frias
New Bedford,MA
Summary
Proven track record in enhancing patient satisfaction and comfort, notably at Fidelis Hospice, through exceptional bathing and vital signs monitoring. Skilled in building therapeutic relationships and promoting independence, my empathetic approach and attention to personal hygiene have consistently improved patient experiences.
Overview
26
26
years of professional experience
Work History
Hospice Aide
Fidelis Hospice
10.2023 - 09.2024
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
CNA
The Oaks
09.2016 - 11.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA HHA
Cerebral Palsy of Massachusetts
10.2012 - 10.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Alden Court
11.2012 - 03.2015
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Cna Hha
Private Duty Home Care
08.1998 - 08.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
Pioneer Basement Waterproofing
05.2007 - 03.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cna HHA Certifications -
UMASS Neighborhood College
New Bedford, MA1998
Skills
- Bathing Assistance
- Vital signs monitoring
- Grooming assistance
- Dressing assistance
Timeline
Hospice Aide
Fidelis Hospice
10.2023 - 09.2024
CNA
The Oaks
09.2016 - 11.2023
CNA
Alden Court
11.2012 - 03.2015
CNA HHA
Cerebral Palsy of Massachusetts
10.2012 - 10.2015
Customer Service Representative
Pioneer Basement Waterproofing
05.2007 - 03.2012
Cna Hha
Private Duty Home Care
08.1998 - 08.2012
Cna HHA Certifications -
UMASS Neighborhood College