Amy Friesner
Estherville,IA
Summary
Hardworking, passionate and empathetic professional with a background in customer service and healthcare. Excelled in roles requiring detail orientation, customer service, and patient care. Results-driven and focused on delivering exceptional support for customer needs.
Overview
20
20
years of professional experience
Work History
Food/Guest Service Representative
Kwik Star
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Area Client Service Representative
CIOX HEALTH, Health Information Managment
04.2017 - 07.2021
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Cashier, Waitress, Customer Service
HyVee
07.2013 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Bomgaars
08.2012 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Work Comp Adjuster
Claims Management Inc, Wal-Mart
03.2007 - 08.2010
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Examined claims forms and other records to determine insurance coverage.
- Collaborated with medical professionals to review injury claims, ensuring proper treatment plans were in place and accurately calculating compensation based on severity and long-term impact.
- Collaborated with legal teams to represent the company in litigation cases.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
LPN
Preferred Pediatrics Home Health
02.2004 - 03.2006
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Obtained patient vital signs and input/output measurements from inpatients.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Cared for wounds, provided treatments, and assisted with procedures.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
Education
Certificate of Completion - Practical Nursing
Tri County Technology Center
Bartlesville, OK12.2003
High School Diploma -
Nowata High School
Nowata, OK05.1997
No Degree - Health Science
Tri County Technology Center
Bartlesville, OK05.1997
Skills
- Customer Service
- Detail Oriented
- Financial Transactions
- Data Entry
- Documentation And Reporting
- Information Protection
- Telephone skills
- Medical Terminology
Timeline
Food/Guest Service Representative
Kwik Star
09.2021 - Current
Area Client Service Representative
CIOX HEALTH, Health Information Managment
04.2017 - 07.2021
Cashier, Waitress, Customer Service
HyVee
07.2013 - 09.2016
Cashier
Bomgaars
08.2012 - 06.2013
Work Comp Adjuster
Claims Management Inc, Wal-Mart
03.2007 - 08.2010
LPN
Preferred Pediatrics Home Health
02.2004 - 03.2006
Certificate of Completion - Practical Nursing
Tri County Technology Center
High School Diploma -
Nowata High School
No Degree - Health Science
Tri County Technology Center
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