Amy Frits
Anoka,MN
Summary
Dedicated leadership professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships, exceeding and achieving goals. Through Quality Control Inspector with strong inspection background and attention to detail. Methodical about visual checks and in-depth testing. Helps teams reduce errors, minimize waste, and maximize quality at each step. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
AF3 Cleaning
Amy frits
Anoka, MN
05.2018 - Current
- Maintained thorough import records for full compliance with customs standards.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Formed and sustained strategic relationships with clients.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Ambassador
Amazon
Maple Grove, MN
03.2021 - 10.2024
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided support for trainers in order to ensure successful delivery of courses.
Process Assistant
Amazon
Maple Grove, MN
10.2021 - 03.2022
- Identified areas of improvement within the team's processes and procedures.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed and implemented successful strategies to increase team productivity.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained a positive work environment by resolving conflicts among team members in a timely manner.
- Monitored daily operations of multiple teams ensuring they are running smoothly according to plan.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sorter Operations Associate
Amazon
Maple Grove, MN
12.2020 - 03.2022
- Developed effective strategies for streamlining sorting operations.
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Maintained a safe working environment by adhering to safety standards and procedures.
- Verified accuracy of incoming product against packing slips and purchase orders.
- Used smartphones and handheld devices to sort, scan and prepare orders.
- Assisted with loading and unloading trucks using forklifts or pallet jacks.
- Completed day-to-day duties accurately and efficiently.
Store Team Member
Anoka Tobacco
Anoka, MN
09.2019 - 10.2020
- Assisted with store displays and window dressing as needed.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Removed outdated products from shelves in accordance with company policy.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Hotel Receptionist
Holiday inn
Ostego, Mn
03.2019 - 05.2019
- Informed guests of on-site entertainment, services, and available amenities
- Offered professional first impression to all guests by keeping reception area clean and neat
- Completed all guest accounting functions according to established hotel procedures, including processing room amenity charges and refunding deposits.
Sales Associate
Tobacco
Coon Rapids, MN
08.2018 - 04.2019
- Helped customers navigate store, complete sales, and process returns
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Increased per-customer revenue by proactively suggesting additional [Product or Service] purchases
- Created memorable customer experiences by offering personalized sales support
- Answered customers' questions about products, prices, and availability.
Assembly Line Worker
GTL
Ramsey, MN
09.2017 - 04.2018
- Inspected line continuously and removed deficient products for rework or reclamation
- Produced quality work by following manufacturing instructions and customer specifications
- Shipped completed work quickly, smoothly packaging items coming off production line
- Promoted safety and productivity by keeping work areas clean and organized.
Quality Inspector
Metro mold & Design Inc.
Rogers, MN
05.2006 - 10.2008
- Supported QA and QC personnel with problem-solving findings, tracing issues, and preparing corrective action reports
- Verified outgoing product compliance with production standards and regulatory requirements
- Documented quality inspection reports in full and generated detailed reports
- Trained and instructed production operators in quality assurance production checks
- Improved performance of production staff and reduced errors with detailed non-conformance reports
- Helped maintain facility OSHA requirements by monitoring division operations and correcting deficiencies
- Interpreted blueprints and engineering documents to establish quality requirements
- Upheld high standards of quality control by regularly testing and calibrating equipment.
Head Shift Lead
Imperial Custom Molding Inc.
Rogers, MN
03.2005 - 10.2008
- Delivered prompt, courteous customer experiences through skilled leadership of shift team
- Kept environment clean and safe for personnel and guests
- Monitored employee performance and proactively corrected problems impacting team results
- Resolved problems involving shift personnel and outside parties
- Observed and enforced all operational and safety-related policies, as well as OSHA regulations
- Met shift coverage demands with well-organized schedules and assignment lists
- Improved team efficiency by coordinating production workflow and maintaining production schedules
- Boosted quality through new methods, better monitoring, and proactive correction of deficiencies
- Enhanced team performance by empowering and motivating employees.
Sales Associate
Lane Bryant
Albertville, MN
11.2007 - 02.2008
- Helped customers navigate store, complete sales, and process returns
- Created memorable customer experiences by offering personalized sales support
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
- Answered customers' questions about products, prices, and availability.
Assembly Line Worker
Imperial Custom Molding Inc
Rogers, MN
11.2001 - 04.2003
- Stayed efficient by moving raw materials and completed products quickly between stations
- Palletized cases according to correct pallet patterns for proper weight distribution and safety
- Helped keep line efficient with consistent use of good manufacturing practices
- Promoted safety and productivity by keeping work areas clean and organized
- Shipped completed work quickly, smoothly packaging items coming off production line.
Education
Diploma -
Anoka senior high
Skills
- Production management
- Problem solving
- Operating systems
- Quality assurance
- Communication
- Task prioritization
- Team motivation
- Staff training
- Integrity and Honesty
- Crew Management
- Health and Safety Regulations
- Customer Service
- Recruitment and Hiring
- Process Improvement
Accomplishments
- editors choice award
Affiliations
- gym
- boxing
- art
- cooking
- helping others
- volunteering
Certification
- blueprint reading
- measuring tools
Timeline
Process Assistant
Amazon
10.2021 - 03.2022
Ambassador
Amazon
03.2021 - 10.2024
Sorter Operations Associate
Amazon
12.2020 - 03.2022
Store Team Member
Anoka Tobacco
09.2019 - 10.2020
Hotel Receptionist
Holiday inn
03.2019 - 05.2019
Sales Associate
Tobacco
08.2018 - 04.2019
AF3 Cleaning
Amy frits
05.2018 - Current
Assembly Line Worker
GTL
09.2017 - 04.2018
Sales Associate
Lane Bryant
11.2007 - 02.2008
Quality Inspector
Metro mold & Design Inc.
05.2006 - 10.2008
Head Shift Lead
Imperial Custom Molding Inc.
03.2005 - 10.2008
Assembly Line Worker
Imperial Custom Molding Inc
11.2001 - 04.2003
Diploma -
Anoka senior high