Amy Fudurich
Des Plaines,IL
Summary
Dynamic professional with a proven track record at SGS, excelling in project management and customer service. Spearheaded process improvements that streamlined documentation, enhancing team collaboration. Adept at data analysis and technology integration, I consistently deliver exceptional results, including a significant increase in customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Coordinator III (Contract position)
SGS
Schuamburg, IL
05.2025 - 08.2025
- Provided clients with quotes and submitted orders for processing.
- Completed job step-by-step manual.al
- Created a collaboration document of the process for the team. This allows for the updating of one document instead of seventeen documents.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Organized meetings to discuss project updates and resolve issues efficiently.
Service Coordinator
CTI, Inc
Itasca, IL
12.2023 - 09.2024
- Scheduled service needs for clients that have breakdowns with technology that was installed
- Communicated with clients through the repair process
- Analyzed needs and productivity for service tickets that are currently open
- Communicated through teams and other Microsoft products to be able to deliver an excellent customer experience.
IT & Maintenance Coordinator; Admissions Coordinator
Little Friends Inc
Warrenville, IL
01.2020 - 09.2023
- Using CRM analyzed data and reports as directed by VP, of Educational Services and Principal for betterment of our program enrollment and technology assignments
- Set-up and administered Google Workspace for staff and students
- Created Purchase Orders for technology needs in both Google and Apple devices based on educational budget.
- Created and managed tracking procedures and documents for technology and software
- Trained and supported staff on system, platforms, and procedures related to programs needed in education.
- Recovered over $315,000 of unpaid invoices for educational services rendered.
- Created program materials, including training and educational documents for both parents and staff.
- Coordinated completion of all of the maintenance needs between the Maintenance Department and staff.
Office Manager and Licensed Agent
American Family Insurance
Barrington & Hoffman Estates, IL
11.2015 - 01.2020
- Licensed sales producer for Property, Casualty and Life for Illinois, and non-resident property and casualty for Wisconsin and Iowa
- Using CRM database, fostered customer relationships through ongoing dialogue, identifying and addressing gaps in coverage
- Partnered with underwriting and service teams to support all customer inquiries and concerns involving billing, claims, changes, understanding policy information and coverage
Operations Manager
Cardinal Painting
Naperville, IL
07.2014 - 01.2015
- Reviewed and adhered to the project schedule. Planned and coordinated multiple commercial painting projects, including a $1 million redesign
- Performed audit of employment practices for employers. Identified gaps and made corrections to ensure applicable laws were sustained by management team
- Improved scheduling system to maximize assignments for 75 painters.
- Modernized company processes for planning, billing and archiving.
- Maintained project photos of all phases and features of work
Meeting Services Coordinator
National Association of Boards of Pharmacy
Chicago, IL
08.2012 - 05.2013
- Coordinated logistics for conferences, including meals, hotel, ground transportation, travel, and special requests for all participants of the meetings
- Created and implemented meeting planning process improvements
Account Manager and Project Manager
Collaborative Learning, Inc. (Contract) (Closed)
08.2011 - 07.2012
- Coordinated logistics for National Conference, including speakers, materials and hotel negotiations
- Saved over $4,700 through negotiations with hotel and printing vendors
- Managed regional accounts in 10 states, focusing on customer service and sales
- Scheduled more training in two weeks than rest of department scheduled in four months
- Generated over $87,500 in revenue
Director of Recruitment, Enrollment and Marketing
St. Gregory High School
Chicago, IL
07.2010 - 06.2011
- Worked closely with Principal to introduce more efficient and inclusive education models to staff, students and families
- Increased student enrollment by 56% and return rate by 20%
- Brought in donations of materials and labor worth more than $30,000 to update 75-year-old building
- Built relationships with parish, vendors, key donors and politicians
Executive Assistant (contract)
Randstad Agency
Deerfield, IL
06.2009 - 05.2010
- Reported to the Chief Commercial Officer and Vice President of Hematology/ Oncology
- Provided calendar and schedule management for leadership and 3 C-Suite Managers and staff of 40 sales representatives.
- Calendar Management, completion of expense reports, making travel arrangements, planned events and lunches.
- Performed receptionist duties such as screening incoming phone calls and inquiries – as well as greeting visitors.
Education
Landmark Leadership Academy - Event Leader, Personal Development
Landmark Worldwide
Chicago, IL09.2025
Certificate Program - Certified Change Management Practitioner
Acuity Institute
Online01.2023
B.A. - Organizational Communications
Roosevelt University
Schaumburg, IL01.2009
Skills
- Event planning
- Customer service
- Project management
- Communication skills
- Technology integration
- Training development
- Team collaboration
- Data analysis
Certification
Certificate Program Certified Change Management Practitioner, Acuity Institute, 2023
Training
Landmark Leadership Academy: Event Leader, Personal Development, Landmark Worldwide, Chicago, IL, 2007 - Present
Awards
Presidential Volunteer Service Award, Hurricane Katrina Relief, 2005
Timeline
Service Coordinator III (Contract position)
SGS
05.2025 - 08.2025
Service Coordinator
CTI, Inc
12.2023 - 09.2024
IT & Maintenance Coordinator; Admissions Coordinator
Little Friends Inc
01.2020 - 09.2023
Office Manager and Licensed Agent
American Family Insurance
11.2015 - 01.2020
Operations Manager
Cardinal Painting
07.2014 - 01.2015
Meeting Services Coordinator
National Association of Boards of Pharmacy
08.2012 - 05.2013
Account Manager and Project Manager
Collaborative Learning, Inc. (Contract) (Closed)
08.2011 - 07.2012
Director of Recruitment, Enrollment and Marketing
St. Gregory High School
07.2010 - 06.2011
Executive Assistant (contract)
Randstad Agency
06.2009 - 05.2010
Landmark Leadership Academy - Event Leader, Personal Development
Landmark Worldwide
Certificate Program - Certified Change Management Practitioner
Acuity Institute
B.A. - Organizational Communications
Roosevelt University