AMY GALLAHER
Haslet
Summary
Dynamic and results-driven professional with extensive experience in customer service and relationship building, notably as a Restaurant Manager at Chipotle. Proven track record in enhancing customer satisfaction and optimizing operations. Skilled in management and conflict resolution, consistently delivering exceptional service and fostering strong client relationships.
Overview
24
24
years of professional experience
Work History
Cosmetologist
Self-employeed
08.2011 - Current
- Demonstrates high level of clientele and customer service to continue increased retention and satisfaction.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures according to TDLR regulations.
- Maintain guidelines for leasies.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Answered phone calls and emails to schedule client appointments.
Restaurant Manager
Chipolte
10.2004 - 06.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Jr Loan Processor
McAfee Mortgage
04.2001 - 05.2004
- Ensured accuracy of loan documents by thoroughly reviewing all application materials and identifying discrepancies.
- Increased department efficiency by cross-training in various roles, providing backup support when needed.
- Identified potential issues within the loan pipeline early on, allowing for proactive resolution before impacting deadlines or client satisfaction.
- Contributed valuable input during company-wide initiatives aimed at improving overall operational effectiveness.
- Supported senior processors with complex loan files, ensuring timely completion and accurate information submission.
- Enhanced communication between departments by facilitating regular meetings to discuss updates and address concerns.
- Maintained compliance with federal and state regulations by conducting thorough research and staying up-to-date on industry changes.
- Collaborated effectively with sales teams, assisting in securing additional business through high-quality work performance.
- Reduced processing time for loan applications by maintaining organized files and promptly responding to inquiries.
- Improved client relationships by providing exceptional customer service during the entire loan process, addressing questions and concerns promptly.
- Collaborated with underwriters to expedite approval decisions, resulting in improved customer satisfaction.
- Streamlined loan application process by implementing efficient documentation and data entry procedures.
- Conducted extensive borrower background checks, verifying employment history, creditworthiness, and financial stability for informed lending decisions.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Education
Associate of Arts - Communications
TCC
Hurst,TX11-1997
Skills
- Call management
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
Timeline
Cosmetologist
Self-employeed
08.2011 - Current
Restaurant Manager
Chipolte
10.2004 - 06.2011
Jr Loan Processor
McAfee Mortgage
04.2001 - 05.2004
Associate of Arts - Communications
TCC
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