Amy Galyon
Merritt Island
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
CXperts
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving the interactions with empathy.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Radial
05.2020 - 08.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized problem-solving skills to address customer complaints.
- Collaborated with colleagues across departments to expedite resolution efforts when needed, improving overall efficiency levels within the team.
- Served as an escalation point for challenging cases, taking ownership of complex problems until satisfactory resolutions were achieved.
- Coordinated with the team to share workload during peak periods, ensuring optimal service delivery and minimal customer wait times.
- Provided comprehensive product knowledge to address customer questions confidently and accurately.
Cosmetologist
Self-employed
03.2016 - 12.2019
- Recommended appropriate hair treatments to enhance clients' hair health.
- Educated clients on skincare routines to promote healthy skin.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Sterilized tools and equipment to comply with health regulations.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
Education
Cosmetology License - Cosmetology
Aveda Institute
Orlando, FL03-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Payment processing
- Follow-up skills
- Call management
- Product knowledge
- De-escalation techniques
- Building rapport
Timeline
Customer Service Representative
CXperts
09.2024 - Current
Customer Service Representative
Radial
05.2020 - 08.2024
Cosmetologist
Self-employed
03.2016 - 12.2019
Cosmetology License - Cosmetology
Aveda Institute
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