Amy Gambrel
Goshen,IN
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
Work History
Store Manager
Caseys General Stores Inc
07.2014 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Office Associate
Lane Reality/Dr Construction/LPM Properties
11.2009 - 03.2011
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Prepared detailed reports, presenting data clearly and concisely for upper management''s review.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Supported management by compiling relevant data for decision-making purposes, enabling informed choices on office matters.
- Processed incoming correspondence promptly while maintaining an organized workspace.
- Conducted thorough research as needed which contributed significantly towards successful project outcomes.
- Provided clerical support, addressing routine, and special requirements.
- Responded to inquiries from callers seeking information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
Associate of Science - Phlebotomy And Nursing
Ivy Tech Community College of Indiana
Indianapolis, INAssociate of Arts - Cosmetology
PJ's College of Cosmetology - Plainfield
Plainfield, INSkills
- Payroll Management
- Loss Prevention
- Risk Management
- Revenue Generation
- Customer Service Management
- Store Merchandising
- Retail Inventory Management
- Hourly Shift Management
- Employee Scheduling
- Work Planning and Prioritization
- Training and Mentoring
- Goals and Performance
- Flexible Schedule
- Multitasking and Organization
- Employee Training
- POS Systems
Timeline
Store Manager
Caseys General Stores Inc
07.2014 - Current
Office Associate
Lane Reality/Dr Construction/LPM Properties
11.2009 - 03.2011
Associate of Science - Phlebotomy And Nursing
Ivy Tech Community College of Indiana
Associate of Arts - Cosmetology
PJ's College of Cosmetology - Plainfield