Amy Gammel
Ripley,TN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Manager
Mayo's Flower Shop
01.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Case Manager
WCFA
03.2009 - 01.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Maintained 256 inmate caseload
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Provided leadership, guidance and support to staff members.
- Established and maintained relationships with key stakeholders.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
High School Teacher
Lauderdale County Schools
08.2002 - 05.2008
- Encouraged critical thinking and problem-solving skills among students through regular analysis of complex marketing scenarios.
- Developed strong relationships with local businesses for internship placements, helping students gain practical work experience in their field of study.
- Developed and maintained a comprehensive collection of marketing resources for students to access, including textbooks, industry articles, and multimedia materials.
- Monitored student progress closely, providing individualized support as needed to ensure success in mastering course content.
- Evaluated student performance on regular basis through exams, quizzes, projects, and presentations, providing timely feedback for improvement.
- Facilitated peer-to-peer learning through structured group activities, encouraging collaboration and teamwork.
- Assisted students in developing strong presentation skills through consistent practice and constructive feedback.
Education
Master of Science - Education
The University of Tennessee - Martin
Martin, TN12.2003
Bachelor of Science - Business Administration- Marketing
The University of Tennessee - Martin
Martin, TN12.2001
Skills
- Verbal and written communication
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Problem Resolution
- Positive Attitude
- Excellent Communication
- Relationship Building
- Active Listening
Timeline
Manager
Mayo's Flower Shop
01.2015 - Current
Case Manager
WCFA
03.2009 - 01.2015
High School Teacher
Lauderdale County Schools
08.2002 - 05.2008
Master of Science - Education
The University of Tennessee - Martin
Bachelor of Science - Business Administration- Marketing
The University of Tennessee - Martin
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