Summary
Overview
Work History
Education
Skills
Timeline
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Amy Garcia

Crowley,TX

Summary

Dynamic and results-oriented professional with a proven track record in professional services, excelling in customer service and schedule coordination. Strong background in managing client relationships, streamlining dispatch processes, and driving company success. Known for effective collaboration with technicians, adaptability, and reliability in delivering consistent results. Skilled in communication, problem-solving, and multitasking in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Commercial Service Coordinator

Toms Mechanical - Commercial
04.2007 - Current
  • Coordinated schedules for multiple technicians, ensuring optimal coverage during peak hours. Planned and coordinated inspection schedules of over 100 annual customer quarterly maintenance programs.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
  • Acquired equipment, parts inventory and organized materials and supplies to support field technician operations.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight schedule demands.
  • Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry standards and best practices.


Lead Dispatcher

Ernies Plumbing
06.2005 - 04.2007
  • Directed technicians, routing, and tracking of plumbing service vehicles.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.

Dispatcher Clerk

Clements Electrical
03.2000 - 06.2005
  • Planned technician schedules while tracking employee production to forecast upcoming service needs.
  • Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
  • Provided top-notch support to field personnel by addressing inquiries and resolving issues promptly.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

GED -

Carrizo Springs High School
Carrizo Springs, TX

Moorehead Community College

Skills

  • Industry Expertise
  • Excellence in Customer Service
  • Self Motivated with Time Management Skills
  • Attention to Detail
  • Leadership Skills with Excellent Communication
  • Problem-solving and Multitasking Abilities
  • Reliability with Teamwork and Collaboration Abilities
  • Organizational Skills
  • Client Relationship Building
  • Computer Literacy in Microsoft Office
  • Staff Training and Development

Timeline

Commercial Service Coordinator

Toms Mechanical - Commercial
04.2007 - Current

Lead Dispatcher

Ernies Plumbing
06.2005 - 04.2007

Dispatcher Clerk

Clements Electrical
03.2000 - 06.2005

GED -

Carrizo Springs High School

Moorehead Community College

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Amy Garcia