Amy Garcia
San Antonio,TX
Summary
Professional with strong background in healthcare, specializing in emergency department support. Demonstrates exceptional patient care, attention to detail, and strong clinical skills. Consistently excels in team collaboration, adapting to changing needs, and delivering reliable results. Known for compassion, critical thinking, and effective communication in high-pressure environments.
My goal is following my passion in science, health, and medicine as a dedicated student. I am dedicated to contributing enthusiasm and provide strong work ethic to support the needs of my department, peers, and patients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician, Emergency Department
Baptist Health System- Mission Trails Baptist
San Antonio, Tx
12.2022 - Current
- Facilitated rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaged throughout each shift.
- Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
- Demonstrated adaptability under pressure while working in a high-stress environment with unpredictable situations arising throughout each shift.
- Maintained a clean and safe environment for patients, visitors, and staff through adherence to infection control protocols.
- Reduced wait times for patients by efficiently triaging cases and assigning appropriate resources based on urgency.
- Collaborated with other healthcare professionals in the emergency department to ensure seamless coordination of care.
- Contributed to efficient emergency department operations by effectively prioritizing and managing tasks.
- Enhanced patient comfort by providing compassionate care and addressing their individual needs.
- Improved patient satisfaction with timely and accurate communication regarding procedures and updates.
Receptionist Administrator
Baptist Health System- Healthlink
San Antonio, TX
08.2021 - 11.2022
- Maintained a clean, safe, and organized physical therapy environment to enhance the patient experience.
- Safeguarded company assets by identifying discrepancies in accounting records through rigorous forensic accounting practices during internal audits.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Scheduled and opened accounts for new patient evaluations and assisted in continuing care plans.
- Created customized spreadsheets for tracking account balances, streamlining reporting procedures and enhancing overall visibility of financial data.
- Experienced knowledge of Physical Therapy, Occupational Therapy, Pelvic Therapy, Speech Therapy, and Aquatic Therapy
- Maintained up-to-date knowledge of global data protection laws, ensuring organizational adherence to evolving requirements.
- Contributed to ongoing professional development by actively participating in continuing education courses, workshops, and seminars related to clinical practice.
- Assisted in record keeping with patient's plan of care and notifying external updates with primary care doctors and specialists.
- Assisted in patient education regarding nutrition and exercise.
- Took on the responsibility of becoming one of Baptist Health System's Community Event Coordinator to plan projects to give back to the community.
Treasury Management
USA Staffing
09.2019 - 04.2021
- Maintained up-to-date knowledge on industry developments and best practices, ensuring continuous improvement in treasury management strategies.
- Contributed to the successful implementation of a new treasury management system, leading to more efficient operations.
- Managed cash flow effectively with prudent treasury management practices, ensuring sufficient liquidity for ongoing business needs.
- Operated wires and transfers
- Gained experience in high level account security and authorizations.
- Handled visitor concerns professionally by listening attentively, offering solutions when possible, or escalating issues to management when necessary.
- Used efficient organization skills in order to meet timely tasks.
Military Banker
USAA
06.2018 - 08.2019
- Assisted the military and family members with setting up or closing accounts, completing Checking, Savings, CD’s Credit cards and Loan application processing.
- Assisted in financial education of products and services, including insurance referrals.
- Experience in debit card processing, maintenance and fraud
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Coordinated with other banking institutions for interbank transactions, ensuring smooth operation and customer satisfaction.
- Strengthened customer relationships by organizing financial planning workshops, leading to increased loyalty and account retention.
- Optimized currency exchange transactions, providing customers with competitive rates and increasing bank revenue from these services.
- Mentored junior bankers, enhancing their skills in customer service and financial analysis for career progression.
Personal Banker
Wells Fargo
08.2014 - 02.2018
- Provided banking education and supervision.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Generated reports detailing findings and recommendations.
- Customer service
- Teller box (if support needed)
- Insurance, banking, loan product sales
- Checks and balances
- Vault auditing and batch
- Assisted supervisors in training new employees.
Sales Associate/Team Lead
JCPenny
07.2012 - 07.2014
- Retail customer service
- Women’s, Men’s, Suits, Junior’s, Boys and Girls department
- Sephora (makeup)
- Cashier
- Product shelf mapping and organizing
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Night/Closing shift; balancing and reporting
- Key carrier; set alarms for night shift and locked store
Education
Associate of Applied Science -
Palo Alto College
07-2025
Vocational Nursing -
Baptist School of Health Professionals
12-2024
High School Diploma -
East Central High School
San Antonio06-2014
Skills
- Healthcare ethics
- Patient stabilization
- Cardiac monitoring
- Emergency care
- Mental health assessment
- Vital signs monitoring
- Privacy and confidentiality
- Emergency triage
- Charting and clinical documentation
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Strong clinical judgment
- Adaptability and flexibility
- Decision-making
- Blood draw and sample collection
- Infection control
- First aid
- Task prioritization
Certification
- Basic Life Support (CPR and AED), 01/28/24 valid through 01/31/26
- Nonviolent Crisis Intervention
- Hearing Screener 9/4/2024 valid through 9/4/2029
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Technician, Emergency Department
Baptist Health System- Mission Trails Baptist
12.2022 - Current
Receptionist Administrator
Baptist Health System- Healthlink
08.2021 - 11.2022
Treasury Management
USA Staffing
09.2019 - 04.2021
Military Banker
USAA
06.2018 - 08.2019
Personal Banker
Wells Fargo
08.2014 - 02.2018
Sales Associate/Team Lead
JCPenny
07.2012 - 07.2014
Associate of Applied Science -
Palo Alto College
Vocational Nursing -
Baptist School of Health Professionals
High School Diploma -
East Central High School