Amy Gardner
Walker,IA
Summary
With a proven track record in hospitality management, I excel at creating exceptional guest experiences by blending leadership with a strong commitment to customer service. My expertise in managing diverse teams ensures seamless operations and high standards of service, fostering a welcoming and efficient environment. Additionally, my paraprofessional skills enable me to support both clients and colleagues with tailored, thoughtful solutions that enhance productivity and satisfaction. With a passion for exceeding expectations, I consistently deliver results that drive success and build lasting relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
North Linn Community School
Troy Mills, IA
10.2022 - 05.2024
- Encouraged independent thinking, problem-solving, and self-advocacy skills among students.
- Monitored students' behavior to ensure a safe, positive learning environment.
- Provided feedback on how well a student is progressing towards meeting their IEP goals.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Improved behavior with modification and positive reinforcement techniques.
- Offered emotional support during difficult or crises involving the student.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
Interim Assistant Manager
Comfort Inn & Suites
Independence, IA
03.2011 - 06.2023
- Maintained accurate records of sales transactions using point-of-sale systems, and posted incidental charges to ledgers.
- Prepared and presented daily reports on occupancy, revenue, and guest feedback to management.
- Facilitated smooth communication between different departments to address guest needs efficiently.
- Upheld strict compliance with health and safety regulations to ensure a safe environment for guests and staff.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Organized staff schedules to ensure adequate coverage during peak and off-peak hours.
- Managed inventory of hospitality supplies, placing orders to maintain stock levels and implementing cost control measures by negotiating better vendor rates and purchasing in bulk.
- Served as primary liaison between hotel management and corporate headquarters for all matters related to hospitality operations.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Responded to and resolved guest issues or complaints.
- Analyzed customer feedback and satisfaction data to identify trends and areas for service improvement, addressing any issues to enhance the overall guest experience.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Administrative Assistant
Brenneman and Associates, Inc.
Marion, IA
04.2012 - 06.2013
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Managed database systems containing customer contact information.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Greeted visitors and provided general information about the company.
- Managed daily office operations ensuring efficient workplace functionality.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Facilitated communication between different departments within the organization.
- Processed invoices for payment using accounting software applications.
- Answered questions from customers regarding products and services offered by the company.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Cono Christian School
Walker, IA05-1996
Some College (No Degree) - General Studies
Kirkwood Community College
Cedar Rapids, IASkills
- IEP compliance and implementation
- Autism support
- Emotional support strategies
- Social development support
- Sensitive material handling
- Data analysis and research
- Multi-task management
- Client relations and customer service
Affiliations
- Bible studies
- Playing the piano
- Engaging with kids, including my own!
- Rearching topics of interest
- Journaling
- Avid Harley Davidson Fan
- Karayoke
Certification
- Red Cross Certification (CPR)
References
References available upon request.
Timeline
Special Education Paraprofessional
North Linn Community School
10.2022 - 05.2024
Administrative Assistant
Brenneman and Associates, Inc.
04.2012 - 06.2013
Interim Assistant Manager
Comfort Inn & Suites
03.2011 - 06.2023
High School Diploma -
Cono Christian School
Some College (No Degree) - General Studies
Kirkwood Community College
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