Amy Gardner
Pine Bush,NY
Summary
Compassionate Memory Care Coordinator recognized for productive, efficient task completion and specialized skills in patient care planning, behavioral management, and therapeutic programming. Excel at communication, empathy, and team collaboration to enhance the quality of life for those with memory impairments. Strive for innovative care approaches that respect individual needs and family involvement.
Overview
7
7
years of professional experience
Work History
Memory Care Coordinator
Middletown Park Rehabilitation And Health Care Center
Middletown, NY
12.2013 - 03.2015
- Observed changes in behavior or physical condition of residents and reported any concerns to supervisor.
- Maintained accurate records of all interactions with residents including medical information and progress notes.
- Provided emotional support and encouragement to residents with memory loss.
- Conducted activities for residents to stimulate memory recall, such as art projects and music therapy.
- Assisted in the development and implementation of individualized care plans for each resident.
- Developed a comprehensive understanding of dementia-related behaviors and strategies for managing them effectively.
- Organized therapeutic recreational activities that stimulated cognitive functioning in individuals with Alzheimer's disease or other forms of dementia.
- Participated in team meetings regarding resident care plans and needs assessment reviews.
- Educated families on the types of services available for their loved one living with memory impairments.
- Provided compassionate companionship during times of distress or confusion due to memory impairment issues.
- Actively engaged residents throughout the day by providing meaningful conversation topics related to past experiences.
- Created a variety of stimulating visual aids such as photographs or artwork which enhanced reminiscence opportunities.
- Ensured compliance with state regulations regarding documentation requirements within the facility.
- Adhered strictly to policies and procedures designed by Memory Care Facility management team.
- Oversaw screening and intake process for new residents.
- Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Assistant Director of Therapeutic Activities
Northeast Center For Rehabilitation And Brain Injury
Lake Katrine, NY
01.2013 - 12.2013
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Conducted training sessions on new processes or products for internal staff members.
- Led weekly meetings with department heads to review progress towards project milestones.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Developed protocols for handling confidential information within the organization.
- Ensured compliance with safety regulations among all personnel.
- Negotiated contracts with vendors for services rendered or products purchased.
- Collaborated with other departments to improve interdepartmental communication.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Evaluated existing systems and processes in order to recommend improvements.
- Developed department performance goals and methods for achieving milestones.
- Established budgets and tracked expenses to drive operational efficiency.
- Oversaw purchasing and inventory to retain physical assets.
- Created and enforced processes to boost company productivity.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Assisted in the coordination of special events and corporate functions.
- Oversaw the maintenance and updating of organizational databases and records.
- Facilitated team meetings to discuss progress and address challenges.
- Coordinated daily operations and managed workflow to enhance productivity.
- Assisted with grant writing and fundraising efforts to secure additional resources.
- Managed communication between department heads and senior management.
- Implemented customer service initiatives to improve client satisfaction.
- Conducted performance evaluations and recommended areas for improvement.
- Prepared reports and presentations for executive leadership review.
- Managed inventory and resources to ensure availability and cost-effectiveness.
- Maintained compliance with industry regulations and organizational policies.
- Collaborated with finance department to manage budget and forecast expenses.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Implemented process improvements to increase efficiency and effectiveness.
- Provided support in the recruitment and training of new staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Program Leader
Boys and Girls Club
Circleville, NY
08.2009 - 12.2012
- Developed and implemented new programs to meet the needs of program participants.
- Conducted assessments, interviews and surveys to identify program participant needs.
- Prepared reports and presentations on program activities, progress and outcomes.
- Created resources such as handouts, training materials, manuals. for use by staff and and or program participants.
- Scheduled meetings with stakeholders including funders, community partners and staff members to discuss programming initiatives.
- Maintained records of program activities including attendance logs, data entry into a database system.
- Advised management on strategies for improving program operations or increasing efficiency.
- Analyzed data collected from surveys or assessments to evaluate effectiveness of programs or services provided.
- Provided technical assistance to staff members regarding implementation of programs or procedures.
- Implemented play and exploration activities in support of curriculum.
- Supported students in making positive behavior choices and used gentle disciplinary measures when needed.
- Took roll and reviewed student sign-in/sign-out sheets to monitor safety and absences.
- Accompanied students on educational field trips.
- Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
- Spoke at events and distributed fliers to market programs in local community.
- Established and enforced modern educational standards to support student needs.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored student progress and assisted students and teachers with resolving problems.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Sales Associate
Bouton's Hallmark
Middletown, NY
08.2008 - 08.2011
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Conducted product demonstrations to highlight features and benefits.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Some College (No Degree) - Education
Orange County Community College
Middletown, NYSome College (No Degree) - Social Work
Orange County Community College
Middletown, NYSome College (No Degree) - Nursing
SUNY Sullivan
Loch Sheldrake, NYSkills
- Documentation proficiency
- Budgeting oversight
- Telephone and email etiquette
- Exemplary communication skills
- Quality services
- Activities scheduling
- Customer Service
- Professionalism
- Set objectives
- Professional Networking
- Reliability
- Problem-solving abilities
- Training and mentoring
- Multitasking Abilities
- Therapy programs
- Patient education and counseling
- Train employees
- Communication
- Manage records
- Establish policies
- Vendor Management
- Public Speaking
- Recruit well-qualified staff
- Team building
- Time management abilities
- Adaptability
- Budget Management
- Conflict Resolution
- Operational Efficiency
Timeline
Memory Care Coordinator
Middletown Park Rehabilitation And Health Care Center
12.2013 - 03.2015
Assistant Director of Therapeutic Activities
Northeast Center For Rehabilitation And Brain Injury
01.2013 - 12.2013
Program Leader
Boys and Girls Club
08.2009 - 12.2012
Sales Associate
Bouton's Hallmark
08.2008 - 08.2011
Some College (No Degree) - Education
Orange County Community College
Some College (No Degree) - Social Work
Orange County Community College
Some College (No Degree) - Nursing
SUNY Sullivan
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