Amy Garita
Orlando,FL
Summary
Dedicated professional proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
PCS Claims Supervisor
Progressive Insurance
Maitland, FL
01.2020 - Current
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Identified individual employees' unique work styles and adapted management methods.
- Led efforts to develop an inclusive culture that fosters employee engagement and retention by promoting inclusion across all levels of the organization
Medical Rep Intermediate - CVT
Progressive Insurance
Maitland, Florida
06.2018 - 12.2020
- Conducted prompt and thorough investigations on referred files.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each claim.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
Claims Generalist Intermediate -Bodily Injury
Progressive Insurance
Maitland, FL
04.2017 - 06.2018
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Analyzed information gathered by investigations to report findings and recommendations.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Verified insurance claims and determined fair amount for settlement.
- Proposed settlements for uncomplicated issues to resolve claims.
Claims Generalist Associate
Progressive Insurance
Altamonte Springs , FL
10.2016 - 04.2017
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Documented all findings in concise reports.
Customer Service Team Manager
Benee Irwin State Farm
Shreveport, LA
09.2011 - 05.2016
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL05.2023
Associate of Arts - Psychology
Valencia College East Campus
Orlando, FL05.2021
Skills
- Creative and Innovative
- Problem Anticipation and Resolution
- Team Building Leadership
- Employee Development
- Relationship Building
- Conflict Resolution
- Policy implementation
- Critical Thinking
- Interpersonal Communication
- Inclusive Management
Timeline
PCS Claims Supervisor
Progressive Insurance
01.2020 - Current
Medical Rep Intermediate - CVT
Progressive Insurance
06.2018 - 12.2020
Claims Generalist Intermediate -Bodily Injury
Progressive Insurance
04.2017 - 06.2018
Claims Generalist Associate
Progressive Insurance
10.2016 - 04.2017
Customer Service Team Manager
Benee Irwin State Farm
09.2011 - 05.2016
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Psychology
Valencia College East Campus
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