Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Amy Garland

MIDLOTHIAN,Texas

Summary

Dynamic Office Manager with proven expertise in office administration and customer service, honed at Dina King Insurance. Skilled in organizational tasks and clear communication, adept at streamlining processes for efficiency. Demonstrated ability to improve team skills and customer satisfaction, leveraging both analytical acumen and a commitment to excellence.

Qualified [Desired Position] with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Office Manager

InZone
09.2023 - Current
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Leveraged industry expertise, customer service skills, and analytical nature to address customer concerns efficiently.

Office Manager

Dina King Insurance
06.1994 - 09.2023
  • Applied industry knowledge and customer service skills to resolve customer issues promptly.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Employee Service Representative

State Farm
06.1989 - 06.1994
  • Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.
  • Conducted regular performance reviews for team members, identifying areas for improvement and providing actionable feedback to enhance individual skills.
  • Stayed abreast of industry trends and best practices, incorporating relevant insights into daily work processes for continuous service improvement.
  • Streamlined service processes for faster response times, increasing overall efficiency in handling customer inquiries.

Education

High School Diploma -

South Grand Prairie High School
Grand Prairie, TX
05-1989

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Payroll processing
  • Administrative support
  • Scheduling and calendar management

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.

Certification

  • CPR/AED Certification
  • [State] Driver's License
  • First Aid Certification
  • Microsoft Office Specialist (MOS) Certification

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Volunteering at local animal shelters and rescue organizations
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Yoga
  • DIY and Home Improvement
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Music
  • Outdoor Recreation
  • Woodworking
  • Volunteering

Timeline

Office Manager

InZone
09.2023 - Current

Office Manager

Dina King Insurance
06.1994 - 09.2023

Employee Service Representative

State Farm
06.1989 - 06.1994

High School Diploma -

South Grand Prairie High School

Similar Profiles

CREATE PROFILE
Amy Garland