Amy Garrett
Dayton,OH
Summary
Accomplished Administrator with a proven track record at Carestaff Ohio Home Health Services, enhancing operational efficiency and confidentiality. Skilled in data entry and critical thinking, I spearheaded HR functions and system improvements, boosting team performance. My leadership and problem-solving abilities have consistently driven business growth and employee satisfaction.
Overview
22
22
years of professional experience
Work History
Administrator
Carestaff Ohio Home Health Services
Dayton, OH
05.2017 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
District Manager
AJ Wright
Trotwood, OH
01.2012 - 03.2016
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Customer Service Representative
CW Publication's
Dayton, OH
04.2003 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Skills
- Customer service
- Leadership skills
- Active listening
- Data entry
- Recruiting and hiring
- Critical thinking
- Attention to detail
- Training and coaching
- Recordkeeping and file management
- Problem resolution
- Goal setting and performance metrics
Timeline
Administrator
Carestaff Ohio Home Health Services
05.2017 - Current
District Manager
AJ Wright
01.2012 - 03.2016
Customer Service Representative
CW Publication's
04.2003 - 01.2013