Amy Garrison

• Led day-to-day operations across 12 counties in NE/NC Oklahoma, managing 18 clinic sites and ensuring seamless service delivery.
• Developed and executed strategic organizational plans, setting goals and initiatives to address key business priorities and drive growth.
• Designed and implemented corrective action plans to mitigate compliance risks, ensuring alignment with regulatory standards and organizational objectives.
• Evaluated organizational performance through data analysis and key metrics, driving informed decision-making and continuous improvement.
• Managed financial and operational data to enhance business performance, streamlining processes and increasing overall efficiency.
• Spearheaded organization-wide initiatives to modernize procedures and optimize operations, driving innovation and operational excellence.
• Communicated key business performance metrics, forecasts, and strategic initiatives to executive leadership and board members, fostering alignment and informed decision-making.

• Coordinate, plan, implement, schedule and effectively manage projects from inception to conclusion.
• Provide status update reports by both written and verbal mediums to stakeholders as necessary
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Proved successful working within tight deadlines and a fast-paced environment.
• Monitored project performance to identify areas of improvement and make adjustments.
• Managed a team of Crisis Counselors by hiring, training, holding weekly meetings, providing weekly and quarterly reports to State and Federal representatives, submit required data collection and budget forms

Company Overview: For-Profit division of Ascension Health

• Lead a team of 63 associates, with 4 direct reports
• Areas of oversight include: Client Services, Sales/Marketing, Client billing, financial analysis, pricing, and all operations in Oklahoma City which include: CLIA certified testing lab, Processing hub, Courier Fleet, Patient Services Centers, and Sales team
• Manage financial operations of assigned areas including expense and revenue analysis, budget, development and implementation for expansion of services
• Lead all efforts to identify and respond to RFP’s
• Work directly with vice-president and corporate legal teams on completion of all new client contracts
• Member of multiple committees which include: Corporate Compliance, Interface Committee, and Quality Improvement Committee

• Coordinated across multiple departments, scheduling resources, managing project plans, budgets, project risks, issues, and giving both verbal and written status updates to stakeholders
• Created current and future state documents
• Focused on IT related projects with major emphasis on Laboratory Information System (LIS) migration
• Other projects included: Customer Service Module (CRM) upgrade, database change for laboratory relocation, and Corporate Compliance projects

• On-call professional position held simultaneous with full-time position at RML, working in hematology department mostly during overnight and early AM weekends (on average 12 hours per week), performing applicable testing

• Lead a team of 22 direct reports, including phone team taking 15,000 calls per month, with an abandoned rate consistently below 5%
• Partnered with Sales/Marketing team in the furtherance of client relationships with dual responsibilities of Sales Coordinator
• Complete risk assessment of clients, while continually challenging the status quo, evaluating root cause of issues and working across departments for process improvement
• Maintained and negotiated contracts for referred testing to meet financial goals
• Served as the HIPAA Privacy Officer

• Assisted with contracts, pricing, bid submissions, creation of marketing materials, and marketing campaigns, financial reports, and preparation for the sales team to attend trade shows
• Implemented systems and procedures to increase sales.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Aligned company goals with customer outcomes and increased satisfaction
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

• Held various roles including overnight shift supervisor in hematology, blood bank, and chemistry departments to process and perform applicable testing