Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Gelman

Beachwood,OH

Summary

Friendly Sales Associate adept at working in diverse retail and customer service environments. Motivated customer service specialist with over Six years retail experience in a fast-paced, team-based environment.

Overview

3
3
years of professional experience

Work History

Confidential Human Resources Coordinator

Giant Eagle
North Royalton And Richfield, OH
02.2022 - Current
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Entered personnel \ data into central database.
  • Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
  • Addressed and resolved general payroll-related inquires.
  • Edited job position announcements before authorizing post.
  • Sent notices to employees and expiring documentation.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Supported human resources staff with new hire orientations .
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Responsible for HR for two stores at once

Head Bakery Clerk

Giant Eagle
Beachwood, OH
04.2019 - 02.2022
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue. Had multiple Repeat customers that asked for by name.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants. Always eager to recommend favorite bakery items.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Part Time Grocery Clerk

Giant Eagle Supermarket
Lyndhurst, OH
11 2011 - 04.2019
  • Answered telephone calls and responded to inquiries.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Offered product samples
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Weighed and labeled products.
  • Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Packaged and labeled products.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Built displays and hung signage for products.
  • Retrieved items for customers and verified prices.
  • Checked product shelves to make sure that they contained proper price labels and handled price changes when requested by the manager.
  • Helped customers get groceries to vehicles.
  • Checked the quality of products and removed defective items.
  • Built relationships with customers to increase likelihood of repeat business.

Education

Associate of Arts -

Cuyahoga Community College
4250 Richmond Rd, Highland Hills, OH 44122
2015

High School Diploma -

Beachwood High-school
25100 fairmount blvd Beachwood Ohio 44122
2011

Skills

  • Customer-focused
  • Service industry background
  • Strong communication skills
  • Problem Solving

Timeline

Confidential Human Resources Coordinator

Giant Eagle
02.2022 - Current

Head Bakery Clerk

Giant Eagle
04.2019 - 02.2022

Part Time Grocery Clerk

Giant Eagle Supermarket
11 2011 - 04.2019

Associate of Arts -

Cuyahoga Community College

High School Diploma -

Beachwood High-school

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Amy Gelman