Amy Genaro
Fresno,CA
Summary
Dynamic leader with proven success in driving revenue growth and team performance at Chicos. Expert in retail operations and customer engagement, leveraging skills in sales forecasting and staff development to exceed sales goals. Demonstrated ability to enhance employee retention and customer satisfaction through effective coaching and mentoring. Achieved significant shrink reduction, showcasing a results-driven approach and strategic planning acumen. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
7
7
years of professional experience
Work History
Retail Sales Manager
Chicos
09.2023 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for store, aligning objectives with company''s mission and vision.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for entire team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Provided ongoing coaching and feedback to sales associates, fostering environment conducive to learning and professional growth.
- Created employee schedules to align coverage with forecasted demands.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining high level of customer satisfaction.
- Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
- Recruited, hired and trained 8 associates to develop into productive team members with excellent product knowledge.
- Recruited, hired and trained 8 associates to develop into productive team members with excellent product knowledge.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Office Administrative Assistant
Dritsas, Groom, McCormick
05.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Expedited invoice processing, ensuring accurate recording of financial transactions in accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
General Manager
Taco Bell Restaurant
01.2020 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
Independent Living Specialist
The Next Step
08.2017 - 01.2020
- Conducted assessments for determining individual needs and creating tailored support strategies.
- Maintained detailed records of all interactions with each client including their progress toward achieving established goals.
- Advocated for client rights, ensuring access to appropriate housing, healthcare, employment opportunities, and education programs.
- Enhanced client independence by developing personalized plans and setting achievable goals.
- Assisted families in understanding unique needs of loved ones who sought greater independence while offering emotional support during transitional periods.
- Assisted clients in budgeting and financial planning to promote long-term stability and success.
- Improved community integration for clients through facilitating appropriate social activities and events.
- Delivered consistent follow-up services to track client progress over time as they worked towards increased independence.
- Implemented life skills training programs that prepared individuals for successful independent living transitions.
- Educated clients on available resources, benefits, and services within their communities.
- Offered crisis intervention services when necessary, providing immediate support and connecting individuals to appropriate resources.
- Developed strong relationships with local organizations to create robust network of support for clients.
- Coordinated transportation arrangements for clients to ensure accessibility to appointments, meetings, and events.
- Provided ongoing case management services, monitoring progress and adjusting plans as needed.
- Empowered clients in decision-making processes, promoting autonomy and self determination.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Developed and implemented care plans for clients.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Documented vital statistics and coordinated with health care providers.
- Trained new staff members on best practices for home health care.
Education
Some College (No Degree) -
Fresno City College
Fresno, CAHigh School Diploma -
Clovis Adult Education
Clovis, CA06.2001
Skills
- Driven Work Ethic
- Management
- Decision-Making
- Customer Engagement
- Team Supervision
- Training and mentoring
- Employee Performance Management
- Shrink Reduction
- Time Management
- Relationship Building
- Goal Setting and Achievement
- Employee Retention
Timeline
Retail Sales Manager
Chicos
09.2023 - Current
Office Administrative Assistant
Dritsas, Groom, McCormick
05.2023 - 09.2023
General Manager
Taco Bell Restaurant
01.2020 - 04.2023
Independent Living Specialist
The Next Step
08.2017 - 01.2020
Some College (No Degree) -
Fresno City College
High School Diploma -
Clovis Adult Education
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