Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Getner

Norwalk,CT

Summary

Print Press Operator with capacity to prioritize workloads and meet tight deadlines. Actively takes on special projects to assist other team members. Detail-oriented print press operations worker specializing in mounting plates, mixing inks and burning plates negatively and digitally. Skilled and reliable Printing Machine and Press Operator bringing positive attitude and strong safety and quality commitment to each project.

Responsible caregiver with expertise in patient care and proficient in emergency response care. Skilled at monitoring ongoing conditions with knowledge of documentation practices. Compassionate nature provides families with peace of mind while offering ambulation and personal assistance to meet diverse patient needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience

Work History

Elderly Caregiver

Lisa Firmin/Nancy Godard
Norwalk, CT
01.2021 - Current
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted disabled clients to support independence and well-being.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Pressman/Manager

Silvermine Press
Norwalk, CT
01.1995 - Current
  • Set up and operated printing press machines.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Inspected machines and performed repairs.
  • Reviewed completed orders for quality and accuracy.
  • Prepared and operated offset printing press for maximum efficiency and production.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Produced high-quality brochures, flyers, four-color artwork and mailers.
  • Promptly removed completed loads from press.
  • Loaded and positioned unprinted materials.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Created customer support strategy to increase customer retention.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Managed department call volume of many calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
  • Broadened strategic business plans to promote growth and sales goals while managing and building long-lasting customer relationships.

Hairdresser/Assistant

Personal Image Salon
Wilton, CT
01.1994 - 01.1996
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Answered telephone calls to provide information and schedule new appointments.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Styled hair, makeup and nails for customers for special events and occasions.

Waitress

Silvermine Golf Course
Norwalk, CT
04.1991 - 10.1994
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Prepared specialty desserts for customers for special occasions.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Education

State of CT Hairdressing License -

National Academy of Hairdressing
Norwalk, CT
06.1994

High School Diploma -

Brien Mcmahon High School
Norwalk, CT
06.1992

Skills

  • Customer Satisfaction
  • Special Instructions
  • Complex Problem-Solving
  • Workplace Safety
  • Inventory Supplies
  • Maintaining Clean Work Areas
  • Verbal and Written Communication
  • Problem Identification
  • Elderly Care
  • Patient Companionship
  • Attentive to People
  • Basic Housekeeping
  • Emergency Situations
  • Accurate in Following Orders
  • Medication Reminders
  • Condition Monitoring

Timeline

Elderly Caregiver

Lisa Firmin/Nancy Godard
01.2021 - Current

Pressman/Manager

Silvermine Press
01.1995 - Current

Hairdresser/Assistant

Personal Image Salon
01.1994 - 01.1996

Waitress

Silvermine Golf Course
04.1991 - 10.1994

State of CT Hairdressing License -

National Academy of Hairdressing

High School Diploma -

Brien Mcmahon High School

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Amy Getner