AMY GIBBONS

• Provide executive oversight of 103 districts, 480+ sites, and 750+ employees, driving $135M in top-line revenue across a diversified portfolio in multiple states.
• Set strategic direction and operational vision for a national business segment, aligning all regional operations with corporate growth, client satisfaction, and performance excellence goals.
• Spearhead initiatives that optimize P&L performance, streamline processes, and elevate profitability, resulting in measurable gains in margin, productivity, and quality.
• Lead organizational transformation and culture alignment, promoting accountability, innovation, and operational excellence across multi-state teams.
• Drive and expansion through consultative partnerships, the Miller Heiman strategic selling process, securing multi-year contract renewals, and new revenue streams.
• Direct comprehensive budgeting, forecasting, and capital planning, ensuring financial discipline and strong EBITDA performance.
• Champion succession planning and leadership development programs that strengthen internal talent pipelines, and reduce management turnover across key markets.
• Developed and executed enterprise-level initiatives that enhanced operational efficiency, reduced waste, and improved service consistency across hundreds of sites.
• Partner with cross-functional executives in Finance, HR, Culinary, and Business Development to design scalable solutions that meet evolving client and regulatory needs.
• Implement data-driven performance metrics and dashboards to monitor labor utilization, cost control, and client satisfaction, enabling proactive operational adjustments.
• Serve as an executive liaison to major client accounts and industry associations, representing the organization at national conferences, board meetings, and strategic partnership summits.
• Foster a high-performing culture of safety, quality, and compliance, consistently exceeding corporate standards and audit expectations.
• Recognized for turning around underperforming regions, restoring profitability, and achieving double-digit growth in client satisfaction scores.
• Increased regional profitability by 12% through strategic restructuring and process optimization initiatives.
• Launched a national standardization project for food management and labor systems, reducing costs and improving reporting accuracy.
• Expanded business footprint by securing new district partnerships, contributing to a $35M revenue increase.
• Implemented a KPI-driven performance model, aligning operational and financial outcomes with corporate strategy.

Executive oversight for 55 managed districts, 250+ sites, and 350+ employees, with 5 District Managers, 3 General Managers, and 18 Directors.

Lead strategic direction and operational management across a multi-million-dollar regional portfolio, ensuring performance and profitability.

Drive client retention and satisfaction by implementing the Miller Heiman process, deepening executive-level relationships, and fostering trust-based partnerships.

Direct budgeting, forecasting, and fiscal management, achieving financial targets while improving efficiency.

Champion succession planning and leadership development across regional teams, ensuring management continuity.

• Represent Elior at national conferences (SNA, education leadership events), advancing brand presence and thought leadership.

Collaborate with the VPO on regional initiatives, and HR, labor, and compliance alignment.

Directed 21 districts, over 100 sites, and a $17.3M annual revenue operation, leading more than 350 staff members and over 21 leadership personnel.

• Implemented a multi-level management approach that increased responsiveness and customer satisfaction across all accounts.

Partnered with clients to improve service communication, engagement, and community relations.

• Mentored and developed directors and supervisors to drive operational consistency, compliance, and productivity.

• Conducted regional audits for compliance in finance, safety, HR, and production.

• Provided critical support to the VP of Operations on strategic projects, performance reviews, and process improvements.

Successfully turned around underperforming accounts through targeted coaching, and fiscal discipline.

• East Region | June 2018 – August 2020 | Regions: Southern Ohio, Tennessee, Virginia, Georgia
• Oversaw 14 districts, 106 sites, 520+ employees, and $21M in annual revenue, achieving year-over-year growth.
• Increased profitability through innovative marketing programs, client partnerships, and cost optimization.
• Developed and implemented measurable performance indicators (KPI) for Directors, improving productivity and safety.
• Reduced regional safety score by 5% YoY through enhanced training and accountability.
• Led all regional compliance with state and federal food service laws, achieving 100% audit success.
• Collaborated with Business Development teams to secure new business bids and renewals, expanding market share.
• Designed and implemented succession and leadership development plans across the management team.