Amy Gibson-Kelly
Fredericktown,MO
Summary
Responsible and personable professional with dynamic problem solving, communication, and time management skills. Employment background has built a diverse and useful skill set.
Overview
13
13
years of professional experience
Work History
Benefit Program Specialist (CIS)
Department of Social Services
Park Hills, MO
01.2022 - Current
- Acquired knowledge of all income maintenance programs such as Snap, Temporary Assistance, Child Care, and Medicaid via initial training and daily work facilitating these programs. This knowledge was maintained by reading all memos and emails and attending available meetings and trainings.
- Communicated with clients efficiently using strong verbal communication skills in order to assess and meet needs and deescalate volatile situations.
- Explained available programs and application procedures to clients in the resource center assisting them in completing applications for programs that meet their needs.
- Educated clients making them aware of community resources outside of the resource center and making referrals to support client's needs.
- Attended meetings with supervisor and fellow staff in the resource center to determine best and most efficient practices to facilitate programs and meet the needs of clients based on daily work experience and feedback from clients.
- Attended community outreach events representing the Family Support Division educating the public and other agencies on programs offered.
- Gathered, evaluated, verified and entered necessary social, financial, and medical information accurately while interviewing clients to determine their eligibility for programs.
Benefit Program Technician
Department of Social Services
Park Hills, MO
11.2020 - 01.2022
- Performed call center job duties, ensuring compliance with applicable state and federal laws, rules, regulations, policies, and procedures.
- Communicated with clients efficiently exhibiting strong listening and verbal communication skills and deescalating volatile situations.
- Gathered, verified, evaluated, and entered necessary social, financial, and medical information accurately while interviewing clients to determine the need and eligibility for public assistance.
- Offered community resources and referrals to support client's needs.
- Maintained complete and accurate computerized records of client eligibility insuring confidentiality.
Sales Coordinator/Customer Service Representative
Cap America
Fredericktown, MO
05.2017 - 07.2020
- Managed order entry staff assigning work to be done and coaching them on accuracy, efficiency, and number of orders entered.
- Prioritized multiple tasks according to deadlines for large complex projects.
- Coordinated with other departments within the company working as a team to achieve objectives.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers via phone, email, and in person using strong written and verbal communication skills.
- Increased sales on consistent basis by developing and maintaining key customer relationships.
- Used multiple programs to enter large amounts of data with extreme accuracy.
Benefit Program Technician
Department of Social Services
Fredericktown, MO
04.2013 - 05.2017
- Managed a case load containing vendor Medicaid cases processing applications, reviews, and divisions of assets. This required muliti-tasking and prioritizing to ensure all processes were completed according to processing time lines.
- Gathered, verified, evaluated, and entered necessary social, financial, and medical information accurately in computer system.
- Determined eligibility for public assistance, ensuring compliance with all policies and procedures while maintaining confidentiality.
- Communicated with clients and nursing home administrators efficiently via phone, email, and in person using strong written and verbal communication skills to explain policy pertaining to case determinitations.
- Attended meetings, training, conferences and seminars to advance professional knowledge.
Office Support Assistant
Department of Social Services
Fredericktown, MO
07.2012 - 04.2013
- Assisted clients according to need at the receptionist's window providing them with applications and information on available programs.
- Coordinated office procedures with other clerical to streamline operations and promote compliance with organizational policies.
- Supported clerical needs of more than 10 Case Workers including answering phones, taking messages, scanning documents, and routing business correspondence.
- Documented office procedures and processes into manuals for use by all personnel.
- Accurately entered data into state computer systems and maintained case files.
Office Support Assistant
Department of Corrections
Bonne Terre, MO
06.2011 - 07.2012
- Gathered data from each area of the institution every morning and completed a spread sheet logging the number of offenders housed in those areas.
- Completed three reports monthly compiled of data and numbers collected by me from all the areas of the institution.
- Arranged and prepared agendas and minutes for four different meetings chaired by the Assistant Wardens monthly.
- Preformed job duties with a great deal of professionalism, attention to detail, and confidentiality prioritizing tasks according to deadlines.
- Communicated with the public as well as staff throughout the entire institution on behalf of the Assistant Warden via phone calls, emails, memos, and letters.
Education
Some College (No Degree) - General Studies/51 Credit Hrs/3.91 GPA
Saint Louis University
St Louis, MOSkills
- Excellent written and verbal communication skills
- Strong analytical and problem solving skills with ability to interpret complex ideas
- Very organized and professional
- Ability to handle multiple tasks with consideration of deadlines
- Takes initiative and can work independently
- A leader and a team player at the same time working well with others
Timeline
Benefit Program Specialist (CIS)
Department of Social Services
01.2022 - Current
Benefit Program Technician
Department of Social Services
11.2020 - 01.2022
Sales Coordinator/Customer Service Representative
Cap America
05.2017 - 07.2020
Benefit Program Technician
Department of Social Services
04.2013 - 05.2017
Office Support Assistant
Department of Social Services
07.2012 - 04.2013
Office Support Assistant
Department of Corrections
06.2011 - 07.2012
Some College (No Degree) - General Studies/51 Credit Hrs/3.91 GPA
Saint Louis University
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