Amy M Gilbert
Lakeview,OH
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
24
24
years of professional experience
Work History
Community Manager
Woda Group
02.2019 - Current
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Annual Recertification
- Experienced in Ohio Fair Housing
- Established strategic partnerships with relevant organizations, expanding within our community and generating new opportunities for collaboration.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Administrative Assistant VP Physician Integration
Mary Rutan Hospital
03.2016 - 01.2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Calculated Physician bonuses
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted all 209 hospital employed physicians and their office staff
- 39 Medical and Specialty offices.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
Certified Practice Manager - Level III
Upper Valley Medical Center
03.2013 - 01.2016
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- I managed four OB/GYN and three Pediatric Office
- 18 Physicians
- 46 employees
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Improved practice revenue through effective financial management and strategic cost reductions.
Practice Manager
Todd J. Hixenbaugh MD
01.2000 - 02.2013
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Oversaw accounting, budgeting, and financial reporting.
- Coding and Billing
Education
Medical Assistant
Miami Valley Technology Center
Clayton, Ohio Bachelor of Arts - Health Care Administration
The University of Arizona Global Campus
Chandler, Arizona 06.2024
Certified Practice Management
Practice Management Institute
San Antonio , Texas02.2014
Skills
- Administrative abilities
- Property tours and inspections
- Daily Operations Management
- Workplace Safety
- Tenant and eviction laws
- Payment Processing
- Professionalism
- Reliability
- Critical Thinking
- Payroll Administration
- Teamwork and Collaboration
- Epic Systems
Timeline
Community Manager
Woda Group
02.2019 - Current
Administrative Assistant VP Physician Integration
Mary Rutan Hospital
03.2016 - 01.2019
Certified Practice Manager - Level III
Upper Valley Medical Center
03.2013 - 01.2016
Practice Manager
Todd J. Hixenbaugh MD
01.2000 - 02.2013
Medical Assistant
Miami Valley Technology Center
Bachelor of Arts - Health Care Administration
The University of Arizona Global Campus
Certified Practice Management
Practice Management Institute
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