Amy Giles
The Woodlands,TX
Summary
Driven, results-oriented and ambitious seasoned Travel Consultant with over 25 years of sales, high level customer service experience and clienteling.
Overview
26
26
years of professional experience
Work History
Custom Air & Travel Specialist
GOMEGA Travel & Tours
07.2019 - Current
- Collaborate with clients to arrange custom air / travel accommodations and experiences for individuals and groups.
- Coordinate with tour operators, cruise and airline partners to provide exemplary customer service and solutions to clients.
- Supervised agency contracts with airlines and vendors; monitored client reservations (booking contracts.)
- Maintain travel certifications through continue education webinars/ seminars.
- Communicates a strong product knowledge of travel requirements/ restrictions and travel insurance.
- Implemented a travel itinerary platform (Travefy) for creating detailed travel documents including confirmations, vouchers, tickets, itineraries, maps, guides- ensuring all necessary information is easily accessible for clients during their trips.
- Boosted group reservations system proficiencies by accurately auditing and managing reservations and payment processing transactions in WeTravel, Sabre and vendor platforms.
- Utilize HubSpot (CRM) to track client interactions and build strong relationships with clients, leading to repeat business and referrals.
- Support Agency Manager with daily operations and Sabre (Airline) ticketing queues.
Client Advisor- Seasonal
Louis Vuitton - LVMH
12.2019 - 01.2022
- Assisted customers with product selection based on individual needs and preferences.
- Supported company initiatives by actively promoting brand awareness both online and offline to achieve daily sales goals.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries to drive sales results.
Associate Manager
Banana Republic
06.2017 - 04.2019
- Consistently led the team to exceed sales plan, resulting in #1 sales in District for 2017. Ranked in the top 4 for 2018.
- Forecasts and monitors sales to ensure labor is used to maximize productivity, optimize traffic and achieve sales goals.
- Responsible for all clientele and omni-channel programs.
- Promotes team performance through consistent coaching and feedback to over 30+ sales managers, leaders and associates.
- Implemented merchandise and replenishment strategies that delivered faster sell-thru.
- Implements and executes New Flow of merchandise to guarantee brand aesthetic; according to merchandise reporting and store assortment.
- Facilitates Product Knowledge and Standards classes for the South Texas District.
- Responsible for all store logistics and operation standards, to include.. receiving, inventory management, office management/ payroll, promotions, markdowns, risk management audits, and loss prevention.
General Manager
Chico's FAS, Inc
06.2011 - 06.2017
- Drove sales results to #2 volume in Company (5 million+) with Internal and External Customer Focus, while consistently ranking in the Top 3 Key Performance Indicators annually.
- Led and managed 50+ managers, leaders, sales and support associates.
- Elected by Vice-President of Stores to facilitate a Merchandising training seminar, with all Regional Sales Managers and Regional Visual Managers; recognition based on the accomplishments of Team's Talent.
- Selected by Regional to be on the Corporate Advisory Council...recognized for sales performance and Leadership Team/Store Team retention by the Company.
- Recruited, hired, and developed 2 of the company's top performing Style Experts. Provided feedback on their daily routines to drive sales.
- Trained, coached and promoted 4 associates to Leadership positions within the District; including an District / In-Store Visual Manager.
- Recognized by Senior Management for exceptional clienteling. Asked to develop "Best Practices" to drive omni-channel success globally.
- Assisted and hosted Marketing Team with global event planning / promotions featuring Brand President and Style Expert.
Store Manager And District Trainer
Chico's FAS Inc.
09.2003 - 06.2011
- Promoted to Top 50 volume store- 2006.
- Drove a 33% increase to plan in the first year- 2003.
- Promoted to District Trainer...Trained and Coached new District Managers / Store Managers. Assisted Regional Manager in New Store Openings. Identified District inefficiencies in Leadership Team retention and implemented a Division of Responsibility strategy model.
- Managed and facilitated HR issues...integrity/ trust, conflict management, and team building.
- Spearhead the organization of the store's standards, stockroom, cash wrap set up, and visual and operational execution within the Region.
- Voted Best "Store Visit" by Vice-President of Stores, Regional Sales Manager and Buyers for visual execution and global business acumen.
- Provided feedback to the Company for a Payroll test. ..created routines to forecast and project payroll daily and weekly.
- Maintained consistent sales increases to plan...initiating a store expansion / remodel.
Store Manager
Chico's FAS Inc.
07.2001 - 09.2003
- New Store Opening...achieved +176% over sales projection.
- Recruited, hired and trained 20 Leadership / Team members.
- Developed a network strategy for store opening.
Area Sales Manager- Dresses/Suits, Women's, and Seasonal
Foley's Department Store
10.1999 - 07.2001
- Promoted from Executive Training Program to New Store Opening Manager.
- Managed all departmental functions to drive sales and customer service and minimize shortage.
- Participated in global procedures. ..hiring and training selling and non-selling tasks for all zones.
- Elected ASM of the Month for October 2000 by Store Management team.
Marketing Coordinator
Todd Mueller Autographs
01.1999 - 10.1999
- Planned and produced auction catalogs and advertising publications.
- Drove sales results $3 million annually in silent and live auctions, and autograph solicitations.
- Managed and delegated operational responsibilities with a team to ensure accuracy and efficiency.
- Established and maintained an excellent network of business relationships between consignors and clients.
Education
Bachelor Of Science In Fashion Merchandising - Marketing
Abilene Christian University
Abilene, TX1998
Skills
- Delivers Results
- Leadership
- Conflict Management & Resolution
- Recruiting, Hiring, Developing
- Training / Coaching
- Solution Oriented
- Strategic Planning / Forecasting / Travel Researching
- Client Relationship Building & Retention Strategies
- Detailed Oriented & Organized
- Microsoft Office, Excel, Google Docs, HubSpot, Travefy, WeTravel
- Sabre 360 Red
Timeline
Client Advisor- Seasonal
Louis Vuitton - LVMH
12.2019 - 01.2022
Custom Air & Travel Specialist
GOMEGA Travel & Tours
07.2019 - Current
Associate Manager
Banana Republic
06.2017 - 04.2019
General Manager
Chico's FAS, Inc
06.2011 - 06.2017
Store Manager And District Trainer
Chico's FAS Inc.
09.2003 - 06.2011
Store Manager
Chico's FAS Inc.
07.2001 - 09.2003
Area Sales Manager- Dresses/Suits, Women's, and Seasonal
Foley's Department Store
10.1999 - 07.2001
Marketing Coordinator
Todd Mueller Autographs
01.1999 - 10.1999
Bachelor Of Science In Fashion Merchandising - Marketing
Abilene Christian University
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