Summary
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Amy Giroir

Amy Giroir

Metairie,LA

Summary

Insurance professional with extensive experience in claims management and customer relations at Pilot Catastrophe, Alacrity Solutions, Pacesetter Claims, Wardlaw, GRS, Southwest Adjusting, Compass, ASI, FIGA Claims, FKS, UPC, CRU and Citizens Claims. Demonstrates success in negotiating settlements while maintaining compliance within insurance regulations. Proficient in Xactimate for precise documentation and enhancing operational efficiency through collaborative communication. Focused on delivering exceptional service and achieving high levels of client satisfaction.

Work History

Catastrophe Claims Adjuster Owner

Pilot Cat/Allstate
Remote, LA
  • Directed claim ownership, ensuring effective role fulfillment by all involved parties.
    Cultivated ongoing communication with insured individuals to provide timely assistance.
    Supervised claim activities, emphasizing teamwork and consistent engagement.

Independent Insurance Sales Representative

Botsay Insurance Network
Kenner, LA
  • Educated clients on importance of Homeowners Insurance for financial security.
  • Managed multiple accounts simultaneously while consistently meeting deadlines.
  • Delivered customer service support, handling policy changes, billing inquiries, and claims assistance.

Daily Complex Claims Resolutions

Pacesetter Claims
Remote, Louisiana
  • Handled claims thoroughly to maximize resolution effectiveness.
  • Collaborated with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently.
  • Prioritized tasks to accomplish service goals effectively.

Agent Advocate Adjuster for Property & Flood Departments

Pilot /Allstate
Remote, LA
  • Adapted to handling phone calls regarding Homeowner Claims and Flood Claims.
  • Utilized computer systems for tracking, information gathering, and troubleshooting.
  • Achieved established minimum targets through effective inbound and outbound calling efforts.

Hurricane IAN Catastrophe Adjuster

Compass Adjusting Slide Ins
Garyville, , NC
  • Managed claims from initiation to resolution, ensuring thorough documentation and follow-up.
  • Conducted detailed investigations of losses, including on-site inspections and witness interviews.
  • Collaborated with contractors to obtain repair estimates, expediting settlement processes.

Catastrophe Adjuster

FIGA Insurance
Remote, Louisiana
  • My responsibilities included notifying the NI that the claim is now being handled by FIGA.
  • Utilized various software programs such as Xactware or Symbility Solutions for estimating purposes.
  • Collaborated with contractors regarding repair estimates in order to expedite the settlement process.
  • Researched best practices for making decisions related to complex claims involving multiple parties.
  • Analyzed relevant data such as police reports, medical records, photographs, witness statements, to assess liability in personal injury cases.

Agent Advocate Adjuster for Property & Flood Departments

Pilot /Allstate
Remote , LA
  • Adjusted to customer phone inquiries regarding Homeowner Claims and Flood Claims.
  • Utilized computer systems for tracking, information gathering, and troubleshooting.
  • Developed strong customer relationships to ensure service satisfaction.
  • Maintained accurate records of client interactions and transactions.

Virtual Property Adjuster

Pilot Catastrophe
Richardson, TX
  • In training to become a Virtual Desk Adjuster.
  • Resolved disputes between parties involved in a claim.
  • Adhered to ethical principles while representing the interests of the insurer during negotiations.
  • Established contact with insureds via telephone or in person to discuss their claims.
  • Calculated estimates of repair costs based on inspections, photographs, and other sources of information.

Property Catastrophe & Daily Claims Adjuster

ASI Progressive
Remote, LA
  • Collected relevant information to ensure accurate claims processing.
  • Attended continuing education classes in order to stay abreast of changes in industry standards.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.

Property Catastrophe Adjuster

Alacrity Solutions
Carrollton, TX
  • Contacted insured parties within 24 hours of claim initiation.
  • Facilitated prompt communication to expedite claims processing.
  • Provided ongoing customer service throughout the claims process.
  • Reviewed insurance policy documents to determine coverage and applicable limits for each claim.
  • Obtained necessary documentation from claimants in order to support their claims for reimbursement.
  • Performed quality assurance reviews on work completed by colleagues or subordinates.

Property Catastrophe Adjuster

FKS / UPC Claims
Dallas, TX
  • Prepared claims for field inspections to facilitate timely evaluations.
  • Attended continuing education courses related to catastrophe adjusting practices.
  • Utilized various software programs such as Xactware or Symbility Solutions for estimating purposes.
  • Created effective working relationships with clients, vendors, co-workers.
  • Developed strategies to quickly resolve complex claims while protecting the interests of the insureds and insurers alike.

Total Loss Auto Hail Storm

CRU Adjusting Firm
Ontario, Canada
  • Collaborated within a team to respond effectively to a significant hailstorm in Alberta, Canada.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.

Property Desk Adjuster

Wardlaw Claims
Dallas, TX
  • Processed incoming claims daily to ensure timely resolution.
  • Managed claim workflows to enhance operational efficiency.
  • Reviewed and analyzed claims for accuracy and compliance.
  • Collaborated with stakeholders to address claims-related issues.
  • Monitored claim trends to identify areas for improvement.
  • Prepared comprehensive reports outlining findings from investigations into property damage claims.
  • Communicated regularly with clients regarding status updates on their claims.

Environmental Desk Adjuster

GRS Adjusters
Beaumont, TX
  • Collaborated on team to process evacuation payments for homeowners after oil refinery explosion.
  • Utilized Outlook and Excel to manage payment approvals efficiently.
  • Collaborated on a team responsible for approving evacuation payments.
  • Contributed to efficient processing of financial assistance for evacuees.
  • Responded promptly to customer inquiries regarding desk adjustments and maintenance issues.
  • Completed required investigations on referred files within established timeframes.

Catastrophe Desk Adjuster

ASI / Progressive
Nashville, TN
  • Oversaw claims process from inception to completion, ensuring timely resolutions.
  • Managed all aspects of claims handling to maintain operational efficiency.
  • Worked closely with colleagues in order to ensure timely completion of projects related to desk adjustment tasks.
  • Investigated questionable claims to determine payment authorization.
  • Negotiated and settled claims according to information presented through reports, research, and data verification.
  • Engaged in continuous learning to stay current with industry trends and best practices in claims management.

Inside CAT Adjuster

Southwest Adjusting
, NC
  • Processed, corrected, and reissued payments to homeowners affected by Hurricane Florence.
  • Managed payment adjustments and cancellations for homeowners in North Carolina during Hurricane Florence.
  • Handled preparation and reconfiguration of payments to support hurricane-impacted homeowners.
  • Participated in training sessions related to new policies or procedures.
  • Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
  • Assessed potential losses for insureds in accordance with applicable laws and regulations.
  • Demonstrated excellent communication skills when interacting with customers.
  • Maintained detailed records of all claim activities in a timely manner.
  • Reviewed property damage estimates for accuracy and completeness.

Claims Adjuster - Express, Total Loss Auto and Inside Property Adjuster & Arbitrator

State Farm
Richardson, TX
  • Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Maintained accurate documentation of all claim activity within designated system.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
  • Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.

Initial Loss Reporting for Catastrophe Claims

Worley Catastrophe Corporation
Dallas, TX
  • Initialized catastrophe claims for homeowners at State Farm.
  • Collaborated with cross-functional teams to meet project goals.
  • Delivered exceptional customer service through in-person and phone interactions.
  • Contributed to team environments, enhancing overall workplace productivity.

Ultra-High Limit Table Game Dealer

Caesar's Casino
New Orleans, LA
  • Cultivated engaging and lively atmosphere to guarantee enjoyment for patrons at events.
  • Participated in staff meetings regularly in order to discuss goals set forth by management team.
  • Ensured compliance with gaming regulations and laws.
  • Provided training sessions for new members of the sales team regarding proper procedures when dealing with customers.
  • Provided excellent customer service, addressing player inquiries and concerns.
  • Managed table games, ensuring adherence to game rules and casino policies.
  • Kept game tables clean and organized, ensuring a pleasant gaming environment.
  • Maintained a high level of concentration and accuracy in fast-paced environments.

Education

Associate degree - Casino Gaming, Customer Service Industry

Delgado Community College
New Orleans
11-1994

Skills

  • Claims management and adjustment
  • Project management
  • Customer service and relations
  • Collaborative communication
  • Loss prevention strategies
  • Time management expertise
  • Property and casualty knowledge
  • Xactimate proficiency
  • Documentation accuracy
  • Effective negotiation skills
  • Policy interpretation and analysis
  • Data analysis and reporting
  • Client relationship management
  • Insurance regulations knowledge
  • Customer retention strategies
  • Proposal preparation and submission
  • Account management and oversight
  • Commercial and private insurance expertise
  • Lead prospecting and marketing
  • Risk assessment and management
  • Crisis management techniques
  • Staff training and development
  • Team collaboration and building
  • Operational efficiency improvements

Affiliations

I am a very family oriented person. I am prominent in my children & grandchildren's lives. I attend all events, parties and chaperoned events. I also enjoy going to ALL sporting events, concerts & seeing live bands. I am a big cook and dessert connoisseur as well. I can cook or bake anything people would like.

References

References available upon request.

Timeline

Catastrophe Claims Adjuster Owner

Pilot Cat/Allstate

Independent Insurance Sales Representative

Botsay Insurance Network

Daily Complex Claims Resolutions

Pacesetter Claims

Agent Advocate Adjuster for Property & Flood Departments

Pilot /Allstate

Hurricane IAN Catastrophe Adjuster

Compass Adjusting Slide Ins

Catastrophe Adjuster

FIGA Insurance

Agent Advocate Adjuster for Property & Flood Departments

Pilot /Allstate

Virtual Property Adjuster

Pilot Catastrophe

Property Catastrophe & Daily Claims Adjuster

ASI Progressive

Property Catastrophe Adjuster

Alacrity Solutions

Property Catastrophe Adjuster

FKS / UPC Claims

Total Loss Auto Hail Storm

CRU Adjusting Firm

Property Desk Adjuster

Wardlaw Claims

Environmental Desk Adjuster

GRS Adjusters

Catastrophe Desk Adjuster

ASI / Progressive

Inside CAT Adjuster

Southwest Adjusting

Claims Adjuster - Express, Total Loss Auto and Inside Property Adjuster & Arbitrator

State Farm

Initial Loss Reporting for Catastrophe Claims

Worley Catastrophe Corporation

Ultra-High Limit Table Game Dealer

Caesar's Casino

Associate degree - Casino Gaming, Customer Service Industry

Delgado Community College

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Amy Giroir