Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Glasgow

Williamsburg,VA

Summary

Dynamic Certified Store Manager with extensive experience at Walgreens, excelling in loss prevention and operational efficiency. Proven track record in boosting sales through strategic marketing and enhancing employee engagement. Skilled in inventory management and team leadership, fostering a motivated workforce to achieve exceptional customer service and satisfaction.

Overview

22
22
years of professional experience

Work History

Certified Store Manager

Walgreens
01.2022 - Current
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Managed financial aspects of the store operations including budgeting, forecasting, payroll processing, expense control, and cash handling.
  • Assisted in recruiting top talent by conducting interviews, evaluating applicants'' skills, and providing recommendations for hire.
  • Monitored competitors'' activities within the market area to stay informed about industry trends that may impact store performance.
  • Collaborated with regional management on the development of targeted sales goals and strategies for success.
  • Implemented new operational processes or systems to improve store efficiency and productivity, adapting quickly to changes in the retail landscape.
  • Boosted employee morale with motivational initiatives, team-building activities, and open communication channels.
  • Resolved escalated customer issues professionally while balancing client satisfaction with business needs efficiently.
  • Streamlined inventory management for optimal stock levels, reducing waste and maintaining availability of in-demand products.
  • Ensured compliance with company policies and procedures, as well as local regulations relating to safety and health standards.
  • Increased store sales by implementing effective marketing strategies and promotional events.
  • Enhanced store appearance by overseeing regular maintenance, cleaning schedules, and attractive merchandise displays.
  • Evaluated employee performance regularly through feedback sessions, setting objectives for improvement when needed.
  • Improved customer satisfaction through exceptional service, staff training, and efficient complaint resolution.
  • Provided ongoing training for staff members to ensure continued professional growth and improved performance.
  • Developed strong relationships with vendors to negotiate better pricing, delivery times, and product quality.
  • Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs effectively.
  • Coordinated special events such as product launches or seasonal promotions to drive traffic into the store.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Nationally PTCB certified pharmacy technician
  • Certified immunizing technician

Certified Store Manager

Walgreens
11.2018 - 01.2022
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Managed financial aspects of the store operations including budgeting, forecasting, payroll processing, expense control, and cash handling.
  • Assisted in recruiting top talent by conducting interviews, evaluating applicants'' skills, and providing recommendations for hire.
  • Monitored competitors'' activities within the market area to stay informed about industry trends that may impact store performance.
  • Collaborated with regional management on the development of targeted sales goals and strategies for success.
  • Implemented new operational processes or systems to improve store efficiency and productivity, adapting quickly to changes in the retail landscape.
  • Boosted employee morale with motivational initiatives, team-building activities, and open communication channels.
  • Resolved escalated customer issues professionally while balancing client satisfaction with business needs efficiently.
  • Streamlined inventory management for optimal stock levels, reducing waste and maintaining availability of in-demand products.
  • Ensured compliance with company policies and procedures, as well as local regulations relating to safety and health standards.
  • Increased store sales by implementing effective marketing strategies and promotional events.
  • Nationally PTCB pharmacy technician
  • Certified immunizer

Store Manager

Rite Aid
03.2011 - 11.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assistant Manager

Rite Aid
08.2004 - 03.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Photo Lab Training Manager

Eckerd Pharmacy/Rite Aid Pharmacy
12.2002 - 08.2004
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Reduced onboarding time for new hires through the development of effective orientation modules.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Improved employee retention rates by creating engaging and interactive learning materials.

Education

Doctor of Pharmacy - Pharmacy

Virginia Commonwealth University
Richmond, VA
05-2028

Associate of Applied Science - Pre-pharmacy

Thomas Nelson Community College
Hampton, VA
05-2025

Skills

  • Performance appraisals
  • Store operations
  • Health and safety
  • Recruitment and hiring
  • Complaint handling
  • Task delegation
  • Employee scheduling
  • Budget planning
  • Merchandise planning
  • Sales analysis
  • Employee engagement
  • Labor law compliance
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and positive
  • Store merchandising
  • Team leadership
  • Team motivation
  • Verbal and written communication
  • Team leadership and coaching
  • Retail inventory management
  • Customer service management
  • Strategic thinker
  • Relationship building and management
  • Customer relations
  • Operational efficiency
  • Training and mentoring
  • Team building and leadership
  • Leadership development
  • Work Planning and Prioritization
  • Employee training
  • Outstanding communication skills
  • Operations management
  • Team development
  • Staff management
  • Loss prevention procedures
  • Strategic planning
  • Retail merchandise quality standards
  • Payroll management
  • Inventory control
  • Recruiting and hiring
  • Staff supervision
  • Inventory management
  • Delegating work
  • Project management
  • Sales strategies
  • Maximizing profitability
  • Operations
  • Performance reviews
  • Sales professional
  • Policies and procedures
  • POS systems
  • Program implementation
  • Operations oversight
  • Personnel development
  • Marketing and promotions

Timeline

Certified Store Manager

Walgreens
01.2022 - Current

Certified Store Manager

Walgreens
11.2018 - 01.2022

Store Manager

Rite Aid
03.2011 - 11.2018

Assistant Manager

Rite Aid
08.2004 - 03.2011

Photo Lab Training Manager

Eckerd Pharmacy/Rite Aid Pharmacy
12.2002 - 08.2004

Doctor of Pharmacy - Pharmacy

Virginia Commonwealth University

Associate of Applied Science - Pre-pharmacy

Thomas Nelson Community College

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