Amy Glass
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
29
29
years of professional experience
Work History
Sales Associate/Buyer
Fiorla Boutique
06.2023 - 07.2025
- Managed all sales relationships and store functions
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Worked with owner on all inventory selection and buying
- Engaged with customers to effectively build rapport and lasting relationships.
Personal Shopper/Stylist
Self Employed
03.2006 - 12.2008
- Self-employed, built & managed client list
- Handled all inventory and billings
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers
Biotech Sales
Connetics Corporation
01.2001 - 12.2001
- Responsible for sales and account management of biotech/pharmaceuticals to dermatologists
- Grew market share by 250%
- Trained team members on customer service strategies and healthcare insurance
- Developed trusting relationships with customers by making personal connections.
Regional Territory Manager
Janssen Pharmaceutica
12.1997 - 01.2001
- Responsible for sales and management to physicians and hospitals; including dermatology, GI and pain management specialists
- Grew territory by 200% to the most profitable region in the company
- Managed new sales representative trainings
- Promoted to hospital rep manager calling on infectious disease, neurology and oncology
Sales Representative
McAfee.com
06.1997 - 12.1997
- Responsible for million dollar plus accounts calling on CFOs and Directors of IT
- Developed key customer relationships to increase sales.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Territory Manager
City Search
02.1996 - 06.1997
- Helped to build sales and revenue for one of the first internet start ups
- #1 sales representative (of 250) in the US
- Worked with founders through 3 rounds of funding
- Trained incoming sales reps
Education
Communication And Rhetoric
The Ohio State University
Skills
- Relationship Building
- Verbal and Written Communication
- Strategic procurement advice
- Strategic planning
- Client relations
- Trend analysis
Timeline
Sales Associate/Buyer
Fiorla Boutique
06.2023 - 07.2025
Personal Shopper/Stylist
Self Employed
03.2006 - 12.2008
Biotech Sales
Connetics Corporation
01.2001 - 12.2001
Regional Territory Manager
Janssen Pharmaceutica
12.1997 - 01.2001
Sales Representative
McAfee.com
06.1997 - 12.1997
Territory Manager
City Search
02.1996 - 06.1997
Communication And Rhetoric
The Ohio State University