Amy Glazier

Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.

• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Resolved customer complaints using established follow-up procedures.
• Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.

• Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
• Followed protocols to enhance protection and maintain safe work environment.
• Followed outlined specifications to implement assembly plans.

• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Checked guests' identification before serving alcoholic beverages.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Developed effective marketing strategies for promoting catering services in local communities, attracting new business opportunities.
• Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
• Optimized team performance by effectively scheduling and supervising staff during events.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
• Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
• Enhanced event success by coordinating with clients and understanding their specific catering needs.
• Verified prepared food met standards for quality and quantity before serving to customers.

• Maintained current and accurate medical records for patients.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Transcribed phone messages and relayed to appropriate personnel.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

• Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
• Answered customers' questions, recommended items, and recorded order information.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
• Conducted monthly meetings with servers to review procedures and improve service.
• Utilized effective communication techniques to support server learning and comprehension.
• Provided continuous evaluation and feedback to server employees.
• Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
• Developed job-specific competencies and performance standards.
• Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
• Monitored new server performance and offered continuous support throughout training period.
• Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
• Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
• Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
• Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Built rapport with patients and families, providing emotional support during difficult times.
• Documented patient information and care activities in electronic health record.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing teeth