Amy Goddard
Hudson,IL
Summary
Detail-oriented Underwriting Support Associate with a strong focus on process improvement and team collaboration. Proven ability to enhance workflow efficiency while mentoring team members to achieve high performance.
Dedicated underwriting professional with over 35 years of experience in commercial underwriting and support. Skilled in training and mentoring teams, driving process improvements, and delivering accurate reporting. Committed to fostering a collaborative work environment that enhances productivity and service quality.
Overview
37
37
years of professional experience
Work History
Underwriting Support Associate Sr
COUNTRY Financial
Bloomington, IL
10.2025 - Current
- Assist with training and mentoring of new and current team members.
- Collaborated with team members to improve workflow processes, enhancing overall productivity.
- Daily, weekly and monthly reports
- Assist in writing and updated processing procedures
Commercial Underwriting Associate
COUNTRY Financial
Bloomington, IL
11.1989 - 10.2025
- Analyzed insurance applications to ensure all information is completed for Underwriting.
- Completed Change requests and Renewals with current rating
- Collaborated with Financial Representatives to clarify underwriting requirements.
- Was a member of a 10 year pilot for straight through processing for New Business.
- Member of Processing Improvements Committee
- Serve as a mentor for incoming Support Associates
- Supported departments for a length of time in Billing, Farm Bureau and Auditing
- Member of several committees including Processing Improvements and Commercial Change Form
Mid America Processing Clerk
COUNTRY Financial
Bloomington, IL
09.1993 - 11.1998
- Processed and reviewed insurance applications for accuracy and compliance with company standards.
- Supplied rate quotes to Underwriters
- Completed policy change requests and renewals
- Facilitated timely data entry into internal systems to ensure efficient processing workflows.
- Monitored incoming requests, prioritizing tasks to meet customer service deadlines effectively.
- Developed procedural documentation to support consistency in processing methods across the department.
- Trained new staff on processing protocols and system usage to maintain high performance standards.
Commercial Mail Clerk
COUNTRY Financial
Bloomington, IL
10.1989 - 09.1993
- Ordered Commercial files for Support and Underwriting, delivered with appropriate documentation
- Processed incoming and outgoing mail, ensuring timely delivery to all departments.
- Coordinated with team members to optimize sorting and distribution workflows.
- Maintained accurate records of mail transactions
- Assisted in training new staff on mail handling procedures
Education
High School Diploma -
Normal Community High School
Normal, ILSkills
- Underwriting and Financial Representative support
Timeline
Underwriting Support Associate Sr
COUNTRY Financial
10.2025 - Current
Mid America Processing Clerk
COUNTRY Financial
09.1993 - 11.1998
Commercial Underwriting Associate
COUNTRY Financial
11.1989 - 10.2025
Commercial Mail Clerk
COUNTRY Financial
10.1989 - 09.1993
High School Diploma -
Normal Community High School